Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage the administration of Atlassian cloud products, optimize service processes, coordinate external partners, and develop innovative automation solutions while implementing security policies.
Job Technologies
Your role in the team
- As a (Junior) IT Support Specialist in the Atlassian domain, you will gradually take on responsibility for our Atlassian service landscape, assist in coordinating external partners, and contribute to the optimization of our support and service processes with a focus on quality, security, and innovation.
- You are developing into the central contact person for our Atlassian platform.
- Administration of Atlassian Cloud: You manage and configure our Atlassian Cloud products Jira, Jira Service Management, and Confluence.
- These include, among others, workflows, permissions, fields, and notifications.
- Service Provider Management: You support the coordination of IT support related to Atlassian products, assist in managing the external service provider (project, incident, and problem management), and help ensure compliance with SLAs.
- Security and Access Management: You support our IAM responsible team regarding Atlassian Guard (formerly Atlassian Access) and contribute to the implementation of our security policies in the cloud.
- Innovation & AI Integration: You are interested in new developments in IT service management and contribute ideas on how modern technologies—especially AI—can be integrated into support processes and Atlassian tools (e.g., intelligent ticket categorization or chatbot integrations).
- Automation and Scripting: You develop solutions over time to automate processes and customize Jira and JSM to our requirements.
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Our expectations of you
Education
- You have a completed degree in (Business) Informatics, IT training, or a comparable qualification — or relevant practical experience, e.g., from a career change.
Qualifications
- Basic knowledge in configuring Jira projects, workflows, or permission schemes is advantageous.
- Initial contact with IT Service Management (ITSM) processes or interest in ITIL is welcome.
- You communicate confidently in German and proficiently in English (both written and spoken), and you are able to understand technical topics.
- You bring analytical thinking, a proactive and solution-oriented work approach, and team spirit.
- Scripting or automation skills (e.g., Groovy, ScriptRunner, Python, Shell, PowerShell) are helpful but not mandatory.
- Interest in new technologies, especially in applications of artificial intelligence in the IT sector, completes your profile.
Experience
- You have initial experience with the administration of Atlassian products (particularly Jira, ideally also Jira Service Management), e.g., from internships, working student positions, or the early years of your career.
- Experience with Atlassian Guard/Access or similar security tools is a plus, but not a must.
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What we offer
- The position is also open to entry-level candidates with initial Atlassian experience as well as to career changers who wish to familiarize themselves with this environment with our support.
- We support you with targeted onboarding, training, and an experienced team to help you grow into the role.
- You will find your place in a flexible, dynamic, and always helpful team.
- You have a high level of responsibility from the very beginning, which also means a steep learning curve.
- Workation offers you the opportunity to work remotely from abroad within the EU or EFTA countries (Iceland, Liechtenstein, Norway, Switzerland) for a certain period.
- Company pension scheme and disability insurance provide the framework for your retirement planning.
- Options such as Jobrad, Jobticket/Climate Ticket, or a company car ensure your mobility.
- Occupational health management as well as subsidies for sports offerings such as URBAN SPORTS CLUB and Just Fit help you stay healthy and active.
- We reward your recommendations with a bonus (employee referral program).
- Mobile and flexible working ensures your optimal work-life integration.
- Regular training and further education, as well as the promotion of individual certifications, will help you progress.
- 30 days of vacation, special leave, and individual sabbatical arrangements provide you with time off and relaxation.
- You can also use the hardware for private purposes.
- Soft drinks as well as coffee and tea are available to you free of charge.
- Great company events make our culture tangible for you.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- ⏰Flexible Working Hours
- 🏠Home Office
- 🙅♂️No All-In Contracts
- 🕺No Dresscode
- 😇Time for External Voluntary Work
- 🏖️Workation
Health, Fitness & Fun
More net
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 🚂Climate Ticket
Food & Drink
Topics that you deal with on the job
Job Locations
Location undefined
This is your employer
TIMETOACT GROUP
Wien, München, Augsburg, Stuttgart, Seligenstadt, Köln, Dresden, Leipzig, Dortmund , Hannover, Berlin, Hamburg
The TIMETOACT GROUP Österreich GmbH was founded in March 2015 and offers consulting services and IT solutions based on IBM, Microsoft, Google, and other (open) standards.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2015
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)4.3
Culture
4.6Career Growth
4.3Workingconditions
4.4Engineering
4.0
Junior IT Support Specialist - Atlassian
- Location
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
