Job
- Level
- Experienced
- Location
- Bad Kreuznach
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle support requests in 1st level support, analyze IT issues, set up workplaces, and escalate complex topics to 2nd level support.
Job Technologies
Your role in the team
- You are responsible for receiving, processing, and documenting support requests via phone, email, and the ticket system.
- You will handle 1st Level support (incident intake, initial resolution, user support).
- You are responsible for analyzing, troubleshooting, and resolving IT issues in the areas of Windows Client & Server as well as Microsoft 365.
- They set up workplaces and take care of the support.
- You are responsible for on-site support and ensure the escalation of complex issues to 2nd level support.
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Our expectations of you
Education
- You have completed IT training in the field of IT specialist (m/f/d) for system integration or a comparable qualification.
Qualifications
- You have good knowledge of Windows environments and Microsoft 365/Microsoft Office.
- You are confident in handling ticketing systems and IT documentation.
- You have basic knowledge of network structures.
- You are characterized by a high level of commitment, sense of responsibility, practical orientation, and service-mindedness in your work approach.
- You convince with your pronounced communication skills and a confident, friendly demeanor as well as team spirit.
Experience
- You can demonstrate professional experience in Service Desk and/or IT Support.
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What we offer
- Meaningful work in life-saving industry, crisis- and future-proof job, attractive pay according to collective agreement, personal development, and individual training opportunities.
- Flexible working hours, planning security and remote work, 30 days of vacation, subsidy for childcare costs, compensation for overtime and extra hours.
- Occupational health management, Job Rad leasing, membership in the Urban Sports Club, onboarding day, events (Christmas party, family celebrations).
- Annual bonus, discounts and corporate benefits, subsidies for insurance and company pension schemes.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Job Locations
About Your Employer
Deutsches Rotes Kreuz e.V.
Als Spitzenverband der Freien Wohlfahrtspflege macht das DRK in ganz Deutschland Angebote für Kinder und Jugendliche, für Familien und Senioren. Tausende Einrichtungen mit hunderttausenden Fachkräften sorgen für Jung und Alt. Wir initiieren und koordinieren für sie bundesweite Programme und setzen uns für eine inklusive Weiterentwicklung des deutschen Hilfesystems ein.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Servicedesk Mitarbeiter
- Location
- Bad Kreuznach
- Working Model
- Onsite
- Diversity
- Open for all genders
