Job
In this role, you will handle support inquiries via phone and email, communicate technical requirements to the development team, and assist with onboarding new customers within Customer Success Management.
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Your role in the team
- Processing support requests via phone and email
- Recording and communication of technical requirements to the development department
- Acceptance and forwarding of customer calls
- Onboarding of new clients
- Project work within the scope of Customer Success Management
Our expectations of you
Qualifications
- Strong communication skills
- Customer-oriented thinking and acting
- Analytical competence
- Independence and Initiative
- Teamwork and interdisciplinary collaboration
- Technical affinity and understanding of SaaS products
- Good time management and organizational skills
- Fluent German and good English skills in spoken and written form
What we offer
- A motivating work environment characterized by our core values of passion, team spirit, professionalism, customer orientation, and respect.
- A culture that promotes active participation, idea exchange, and continuous learning
- Market-competitive salary and excellent social benefits
- Flexible working hours and the opportunity to maintain a healthy work-life balance
- Good career opportunities and the chance to further develop your skills
- Let's Talk Business: What you earn? Between 36k plus commission. Office and possibly hybrid. It all depends on your skills and experience.
Benefits
Work-Life-Integration
Job locations
About your employer
Simplias GmbH, based in Leipzig, is a renowned software company that provides digital solutions for deployment and service processes. Since its founding in 2011, the company has focused on craft, service, and field service organizations to optimize their planning, documentation, and evaluation through digital means. Simplias is developing a platform that enhances efficiency and transparency in the workflows of field and office teams.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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