Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for comprehensive IT support in Windows, macOS, and Linux environments, including hardware issues, user management, and infrastructure maintenance.
Job Technologies
Your role in the team
- Join our team as an IT Support Engineer and help maintain a seamless, secure, and high-performing IT environment. In this role, you will deliver end-to-end IT support and infrastructure management across Windows, macOS, and Linux environments, ensuring smooth user operations, secure device lifecycle management, and reliable on-premises systems.
- Provide 1st-3rd level technical support for hardware, software, and network issues across Windows, macOS, and Linux platforms.
- Provision, image, configure, and maintain end-user workstations and notebooks; manage device lifecycles in Microsoft 365 and identity services.
- Administer user accounts (onboarding/offboarding, access rights, permissions) and resolve identity and authentication issues.
- Maintain on-premises infrastructure (servers, storage, networking), including monitoring, backup verification, and IT automation workflows.
- Track incidents, service requests, and escalations via ticketing systems; ensure timely and clear communication with users throughout resolution.
- Maintain accurate asset and license inventories and contribute to the upkeep of system documentation and knowledge base articles.
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Our expectations of you
Qualifications
- Working knowledge of Microsoft 365 administration, Windows/macOS/Linux OS management, and core networking and storage concepts.
- Strong troubleshooting discipline, attention to detail, and the ability to follow and document technical procedures accurately.
- Reliable, highly responsive, and proactive learner, comfortable in a fast-paced, evolving IT environment.
- Ability to escalate out-of-scope technical issues appropriately and collaborate cross-functionally.
Experience
- Prior IT support/helpdesk experience or a relevant internship with hands-on technical exposure.
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What we offer
- The position is located in Munich, Germany, and offers a hybrid working environment.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
ImFusion GmbH
ImFusion GmbH, based in Munich, is a company focused on research and development in the field of medical imaging and software solutions. It assists its clients in creating and implementing complex medical products and offers services in software development, OEM integration, and SDKs for customized applications.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Support Engineer
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
