Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Strausberg, Cologne, Görlitz, Dresden, Munich
- Working Model
- Full Remote, Hybrid
Your role in the team
- As the first point of contact (m/f/d) for our customers, you are responsible for the classification, prioritization and categorization of incoming inquiries
- You are responsible for analyzing and solving complex issues by working closely with colleagues from other departments
- Your tasks will also include supporting our customers with the administration and configuration of the software
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Our expectations of you
Qualifications
- If you are strong in communication and you maintain a friendly relationship with customers, this will make your induction easier
- We are aimed at analytical, solution-oriented team players who enjoy development and have a high level of quality awareness
- You have an understanding of business relationships and enthusiasm for IT
Experience
- You have experience in customer service or in telephone user support
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Benefits
More net
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Job Locations
Location Munich
Landsberger Straße 300
80687 München
Germany
Location Cologne
Im Zollhafen 24
50678 Köln
Germany
Location Dresden
Kramergasse 4
01067 Dresden
Germany
Location Görlitz
Bahnhofstr. 16.
02826 Görlitz
Germany
Location Strausberg
Klosterstraße 2
15344 Strausberg
Germany
This is your employer
NAVAX Unternehmensgruppe
Graz, Weppersdorf, München, Wien, Linz, Köln, Dresden, Görlitz, Strausberg, Strausberg
At NAVAX, we design, optimize and digitalize business processes. As an internationally active company with headquarters in Vienna and subsidiaries throughout the German-speaking economic area, we advise Austrian, German and Swiss customers on a comprehensive basis. From Business Intelligence (BI) to Artificial Intelligence (AI). From app development to platform operation. From standard software to custom-made software solutions. And from customer experience (CX)-focused business software to enterprise resource planning (ERP), for over 25 years now NAVAX has been implementing future-oriented business models and the corresponding business processes of our clients.
Description
- Company Size
- 250+ Employees
- Founding year
- 1995
- Language
- German
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)Culture
3.9Workingconditions
4.3Engineering
3.7Career Growth
4.3
Software Support Helpdesk
- Location
- Strausberg, Cologne, Görlitz, Dresden, Munich
- Working Model
- Full Remote, Hybrid
