Job
- Level
- Experienced
- Location
- Glaubitz, Aachen
- Working Model
- Onsite
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you act as the customer liaison, take charge of successful product rollouts, analyze customer needs, and develop appropriate technical concepts while optimizing processes and conducting training sessions.
Your role in the team
- With us, you are the face to the customer and the central hub for our iSE-COBRA. You have an in-depth understanding of customer requirements, know our product inside and out, and bring all stakeholders - from sales to development to service technicians - to the same table.
- Your superpower? You make complex technology understandable and train customers so enthusiastically that they get the most out of our solutions.
- If you're eager to not only manage projects but also actively shape them and share knowledge, you are exactly right with us!
- Successful product rollouts: You are responsible for ensuring that our product is smoothly implemented at the customer's site and runs reliably from day one.
- Understanding & Building Concepts: You analyze the clients' needs very precisely and translate them into clear, well-thought-out technical concepts.
- Elevate processes to the next level: You identify where workflows and existing applications can run more smoothly and actively drive optimizations forward.
- Direct line to development: You work hand in hand with our software development team to implement customer requirements accurately and pragmatically.
- Getting to the root of the problem: When things get stuck, you analyze the causes, resolve disruptions sustainably, and ensure that our product gets a little better every day.
- Together towards the goal: From the initial project phase to the final commissioning, you accompany the clients as a reliable partner by their side.
- Sharing knowledge enthusiastically: You conduct practical training sessions and turn users and partners into true experts in handling our product.
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Our expectations of you
Education
- Suitable foundation: You have completed training as an IT specialist (m/f/d), a similar degree, or possess the necessary technical know-how through a comparable qualification.
Qualifications
- Analytical mindset: You think logically, quickly grasp complex relationships, and approach problems in a solution-oriented and structured manner.
- Communicative & confident: You can express yourself clearly and concisely in German (orally and in writing) and always present yourself in a professional and reliable manner to clients and partners.
- Proactive mindset: You work independently, maintain an overview even with parallel projects, and are happy to take responsibility for your results.
- Team spirit: You are a true team player, enjoy exchanging ideas with colleagues, and understand that the best solutions are developed together.
- Bonus point (not mandatory!): Do you already have insights into the "blue light sector" (fire brigade, emergency services, police, or similar) or simply a passion for this area? Even better - if not, we will quickly teach you the specifics of the industry!
Experience
- Experience in customer contact: You have already worked with customers, know what matters in service, and genuinely enjoy interacting with people.
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What we offer
- Real variety: with us, there is no dull routine - you can expect new challenges every day, exciting projects, and diverse tasks.
- Space for your ideas: We rely on personal responsibility. Get involved, test new approaches, and actively shape your work within the team.
- Work with purpose: True to our motto, you deliver technology that not only excites but also ultimately saves real lives.
- Unforgettable events: We celebrate successes together - whether at legendary company outings (including Mallorca!), relaxed family events, or the annual Christmas party.
- Growth & Development: We invest in you. Through targeted training and professional development as well as internal expert lectures, you will stay at the forefront of technology.
- Fair work-life balance: A regulated 38-hour workweek ensures that your leisure time and recovery are not neglected.
- To be well-equipped, you will receive a professional, modern, and mobile setup for your daily work, according to the latest technical standards.
- After your probation period, a permanent contract and a company car await you.
- We also offer you various plans, co-payments, and health checks for your health and occupational pension scheme.
- In addition, you are entitled to a performance-based compensation package with 30 days of vacation.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Ise Gmbh
ISE is a successful IT company based in Gräfenberg. We work for public clients, medium-sized companies and industry leaders from the areas of trade, financial services, IT and industry throughout Europe. Our innovative and reliable work has already made us a recognized player in our industry.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Project Manager
- Location
- Glaubitz, Aachen
- Working Model
- Onsite
- Diversity
- Open for all genders
