Job
- Level
- Senior
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you manage complex IT operations projects from start to finish, implement automation solutions, and proactively address recurring issues. You are the central contact for all critical IT matters and shape the processes for scaling.
Job Technologies
Your role in the team
- As Senior IT Operations Engineer, you own complex IT Operations work end to end across the company, leading multi stakeholder projects and using automation to make sure the fixes actually hold.
- You will be the person other teams turn to when something needs to be genuinely built, not just patched, and you will have real influence on how we shape the function as we grow.
- You will also be the escalation point when issues go beyond what normal support can handle.
- Anstatt nur das Ticket zu schließen, beheben Sie die Ursache des Problems und entwickeln bereits Lösungen für Probleme, bevor sie überhaupt gemeldet werden.
- Die Arbeit ändert sich Woche für Woche, aber der Standard bleibt gleich.
- Own projects end to end.
- From scope through delivery, you drive company-wide IT Operations projects, with clear milestones, risks, and stakeholders behind them.
- You define success upfront, and you deliver it.
- The escalation point.
- Endpoints, identity, SaaS, security, when something is too complex for first level support, it lands with you.
- You resolve the highest impact issues and document what you learned, so the same thing doesn't happen twice.
- Processes that scale.
- Onboarding, offboarding, device management, patching, asset tracking, you design how these work as the company keeps growing, not just how they work today.
- Turn tickets into prevention.
- You use service and project metrics to spot what's breaking repeatedly, and you fix the root cause instead of closing the same ticket over and over.
- Security as a mindset.
- Keeping devices, access and tools secure and up to date isn't a task you do once, it's how you approach everything, so nobody else has to think about it.
- Automate the manual layer.
- Wherever a process depends on someone doing the same thing by hand, you find a way to automate it, so the team's time goes to the work that actually needs a person.
- Networks and infrastructure that hold up.
- Office networks, Wi-Fi, VPN and internal infrastructure aren't a side topic for you.
- You keep them reliable and secure as we grow, and you weigh up where local hosting makes sense and where the cloud does.
- Choosing the right tools, and proving it first.
- When we need a new tool or a better vendor, you run the evaluation: you scope the requirements, run proofs of concept, and negotiate.
- You also run the service reviews afterwards, so what we buy keeps delivering.
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Our expectations of you
Qualifications
- You've seen what breaks when a company scales fast, because you were the one who fixed it.
- Hands on with Jamf and Google Workspace especially, and comfortable across a modern SaaS stack.
- You've owned an MDM instance, not just used one.
- An engineer at heart, you're just as comfortable debugging something yourself as you are planning it, and you move easily between technical and non-technical teams to get it done.
- Strong stakeholder skills.
- You work with people across the company as an equal, and you get change adopted by people who don't report to you.
- Echte Eigeninitiative und eine positive, ausgeprägte Kundenorientierung.
- You want real impact on what we do every day, and you can be a role model for whoever joins this team next.
Experience
- 5+ years of hands-on experience owning IT Operations projects end to end in a fast-growing, cross-functional company.
- Comfortable with ambiguity and no fixed playbook, and no task is beneath you either, years of experience included, if something simple needs fixing, you fix it.
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What we offer
- We are a fast-growing startup, which means you will face challenges, grow rapidly, and make a real impact by giving frontline workers more time for people.
- We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany.
- Become a co-creator of our success with stock options.
- Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible, plus free language courses.
- You decide when you work best, which means flexible working hours and a good hybrid setup.
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Topics You Will Work On
Job Locations
About Your Employer
voize GmbH
voize GmbH is a modern startup based in Berlin/Potsdam that supports caregivers through an app with voice assistants. Their AI-driven solution takes over administrative tasks in caregiving and is already in use in over 1,100 facilities to save time and increase efficiency.
Description
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Senior IT Operations Engineer
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
