Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Neuss
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle complex IT support requests, optimize processes, document solutions, and ensure service quality while collaborating closely with internal and external partners.
Job Technologies
Your role in the team
- In this newly created position, you serve as the interface between the first-level support team, the employees of the St. Augustinus Group, and external service providers.
- Your role combines deep technical expertise, a strong service-oriented mindset, and aims to make our processes more efficient.
- Handling complex incidents and service requests.
- Escalations of issues to internal teams (Application, Network, and Infrastructure) and external service providers.
- Documentation of solutions, development of knowledge bases, and transfer of know-how to the 1st-level support.
- Ensuring service quality by adhering to SLAs and actively participating in the optimization of support processes.
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Our expectations of you
Education
- Successfully completed training in the IT field (e.g., IT specialist in system integration) or a comparable qualification.
Qualifications
- Comprehensive knowledge in IT infrastructure and applications.
- Ideally ITIL certification.
Experience
- Experience with Active Directory and policies.
- Proven experience in managing complex service requests with varying levels of criticality.
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What we offer
- Flexible working hours and remote work available at least three days a week.
- Modern technical environment: server virtualization, CITRIX VDI, Windows, Microsoft 365, Exchange, NetApp.
- A lot of room to shape the newly created position.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
St. Augustinus Gruppe
The St. Augustinus Group is the largest provider of medical and social services in the Lower Rhine region. The non-profit organization includes hospitals, psychiatric clinics, health centres, a rehabilitation clinic, numerous offers for seniors and people with disabilities as well as two training academies.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Support Specialist 2nd Level Support
- Location
- Neuss
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
