Job
- Level
- Experienced
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € Gross/Year
- Location
- Sankt Ingbert
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage service customers, conduct regular service review meetings, and coordinate Tomedo migration projects while serving as the central point of contact and building customer relationships.
Your role in the team
- Support and strategic development of our service clients from SMEs, mid-sized companies, and healthcare.
- Conduct regular Service Review Meetings and ensure the agreed Service Levels and quality.
- Planning, management, and coordination of our Tomedo migration projects.
- Central contact person for clients, sales, and technical teams on all service- and project-related topics.
- Identification of optimization, expansion, and digitalization potentials in existing customers.
- Accompanying new customer meetings together with our sales team as well as supporting the expansion of long-term customer relationships.
- Responsibility for our Service and Healthcare contracts as well as the sustainable assurance of high customer satisfaction.
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Our expectations of you
Qualifications
- Basic to good IT skills and technical understanding.
- Enjoyment in customer service, project organization, and service management.
- Strong communication and organizational skills.
- Independent, structured, and solution-oriented way of working.
Experience
- Experience in project management - ideally in an IT environment.
- Commercial understanding as well as experience in dealing with budgets.
- Experience with Tomedo or in the healthcare sector is not a must — what matters most to us is that you enjoy taking responsibility, embody customer orientation, and successfully lead projects to completion.
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What we offer
- Home - Office is a lived practice.
- Occupational health insurance in the form of private supplementary insurance - 100% free of charge.
- Daycare subsidy & support for your child's afternoon care at school, each with €300 per child.
- Flexible working hours to optimally balance professional and private life.
- Regular training programs & courses.
- 30 days of vacation per calendar year & special leave on your birthday.
- 2 weeks of paid paternity leave after the birth of your child.
- Company-sponsored retirement plan - 20% subsidy on the BAV contract + up to €225 additional funding.
- Jobrad & Employee Discounts.
- Flat hierarchy with a 'you' culture in a great team.
- Air-conditioned workplaces in a top modern work environment & free parking.
- Snacks & drinks available at any time.
- The colleague's dog is welcome to be brought to the office.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
implement IT GmbH
Mit einem wesentlichen Fokus auf digitale Transformation bieten wir kudenspezifische Softwarelösungen samt Expertenberatung an.
Description
- Founding year
- 2020
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT service and project manager
- Salary
- from 60.000 € Gross/Year
- Location
- Sankt Ingbert
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
