Job
- Level
- Experienced
- Location
- Schiffweiler
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you assist our customers with technical inquiries regarding POS systems, diagnose issues, install hardware, and perform system updates to ensure stable operation.
Job Technologies
Your role in the team
- In technical support for our POS solutions, you assist our customers with the analysis and processing of technical inquiries.
- You distinguish between user errors and hardware and software issues, install new cash register systems, perform updates, and ensure stable operation.
- There you implement individual customer requests and provide competent advice on technical questions.
- Analysis & Processing of Technical Support Requests (1st & 2nd Level)
- Troubleshooting (Hardware/Software vs. User Error) & Introduction of Appropriate Measures
- Installation, support & expansion of point-of-sale (POS) systems
- Performing system updates & configuration changes
- Technical implementation of customer requests & consulting on questions
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Our expectations of you
Education
- Completed training in the IT field or a comparable qualification
Qualifications
- Basic knowledge of Windows administration & network technologies
- Understanding of firewalls and secure handling of hardware (including Android & Apple devices)
- Analytical thinking & structured problem-solving skills
- Team spirit & willingness for continuous learning
- Secure communication in German; English skills are desirable
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What we offer
- Varied projects & tasks with real scope for creativity
- Modern work environment, home office & flexible working hours
- Flat hierarchies, short decision-making paths & open communication
- Further education & development tailored to your interests
- Corporate Benefits, Benefits.Me, JobRad, Reimbursement for screen workplace glasses, occupational pension scheme
- Health benefits, EAP program, gym, beverages & fruit,
- Good accessibility & Parking
- Team events & group sports activities
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
GUBSE AG
SIHOT is a hotel software product of GUBSE AG. In 1986, the first SIHOT was created on a Unix platform and further developed with the aim of providing all conceivable management processes in the accommodation industry, from youth hostels to 5-star luxury hotels, using a single innovative software solution - with intuitive operation.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication, Hotel and Restaurant Industry, Tourism
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Culture
4.0Engineering
2.7Career Growth
3.2Workingconditions
3.7
Technical Support - POS
- Location
- Schiffweiler
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
