Job
In this role, you assist our customers with technical inquiries regarding POS systems, diagnose issues, install hardware, and perform system updates to ensure stable operation.
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Job technologies
Your role in the team
- In technical support for our POS solutions, you assist our customers with the analysis and processing of technical inquiries.
- You distinguish between user errors and hardware and software issues, install new cash register systems, perform updates, and ensure stable operation.
- There you implement individual customer requests and provide competent advice on technical questions.
- Analysis & Processing of Technical Support Requests (1st & 2nd Level)
- Troubleshooting (Hardware/Software vs. User Error) & Introduction of Appropriate Measures
- Installation, support & expansion of point-of-sale (POS) systems
- Performing system updates & configuration changes
- Technical implementation of customer requests & consulting on questions
Our expectations of you
Education
- Completed training in the IT field or a comparable qualification
Qualifications
- Basic knowledge of Windows administration & network technologies
- Understanding of firewalls and secure handling of hardware (including Android & Apple devices)
- Analytical thinking & structured problem-solving skills
- Team spirit & willingness for continuous learning
- Secure communication in German; English skills are desirable
What we offer
- Varied projects & tasks with real scope for creativity
- Modern work environment, home office & flexible working hours
- Flat hierarchies, short decision-making paths & open communication
- Further education & development tailored to your interests
- Corporate Benefits, Benefits.Me, JobRad, Reimbursement for screen workplace glasses, occupational pension scheme
- Health benefits, EAP program, gym, beverages & fruit,
- Good accessibility & Parking
- Team events & group sports activities
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
SIHOT is a hotel software product of GUBSE AG. In 1986, the first SIHOT was created on a Unix platform and further developed with the aim of providing all conceivable management processes in the accommodation industry, from youth hostels to 5-star luxury hotels, using a single innovative software solution - with intuitive operation.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication · Hotel and Restaurant Industry, Tourism
Employer reviews
- Working conditions
- 3.8
- Career growth
- 3.2
- Engineering
- 2.7
- Team culture
- 4.0
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