Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role you support users with IT incidents, handle service requests and incidents end-to-end, troubleshoot hardware and software issues via remote tools, document and monitor tickets in the ITSM system and manage escalations.
Job Technologies
Your role in the team
- Competent support of users with IT issues.
- Responsibility for disturbance and complaint management.
- Processing of service requests and incidents.
- Documentation and monitoring of events in the ticket system.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) for system integration or a comparable qualification.
Qualifications
- Proficient in the use of common MS Office applications as well as technical affinity.
- Solution- and service-oriented work approach and strong communication skills.
Experience
- Initial professional experience in IT support.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Specialist Service Desk and IT Support
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
