Job
- Level
- Experienced
- Location
- Sindelfingen
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle customer inquiries in 1st Level Support, analyze technical issues, develop solutions, and document them in the ticket system to optimize the usage of our software.
Your role in the team
- In this role, you are the first point of contact for technical questions regarding our specialized solutions.
- You analyze problems, find smart solutions, and help our clients to use their digital processes reliably and efficiently.
- Your support makes waste management smarter every day.
- Processing customer inquiries via phone, email, and ticket system.
- Analysis and reproduction of reported issues in the software.
- Communication with product management, development, and related departments.
- Development of solutions and support for clients with technical and professional questions.
- Documentation of support cases and solutions in the ticket system.
- Contribution to the continuous improvement of support processes and product quality.
- Participation in product tests or feedback rounds for the further development of the software.
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Our expectations of you
Education
- Completed training in the IT sector (e.g., IT specialist, IT systems purchaser) or a comparable qualification is an advantage.
Qualifications
- Technical understanding of software architectures and IT infrastructures.
- Strong communication skills, empathy, and customer orientation.
- Ability to work in a team and willingness to collaborate with various departments.
- Good German language skills, both written and spoken; English skills are an advantage.
Experience
- Experience in customer support or technical support, ideally in a software environment.
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Benefits
Food & Drink
Job Locations
About Your Employer
Axians Athos GmbH
Axians Athos GmbH is an established company that has been developing and implementing software solutions for waste management for over 40 years. With a team of over 50 highly qualified employees, the company offers comprehensive consulting and services.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
IT Support Staff - 1st Level Support
- Location
- Sindelfingen
- Working Model
- Onsite
- Diversity
- Open for all genders
