Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Essen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop a strategy for user-centric IT services, optimize end-to-end service processes, and manage the IT project portfolio to enhance Digital Employee Experience and IT governance.
Your role in the team
- Strategic, technical, and economic management of the department, as well as responsibility for its future-oriented orientation and development.
- Development and implementation of a strategy for user-centric IT services with a focus on a high Digital Employee Experience (DEX) as well as simple, fast, and user-oriented IT services for employees.
- Design and continuous optimization of end-to-end service processes along the user journey, as well as the further development of IT service management and service design.
- Establishment of appropriate standards, processes, and key performance indicators to manage service quality as well as to continuously improve user satisfaction, efficiency, and service experience.
- Management and prioritization of the IT project portfolio as well as the further development of collaboration between IT and business units to ensure the needs-based implementation of IT and digitalization projects.
- Overall responsibility for IT governance and IT security, as well as ensuring compliance with relevant regulatory, data protection, and KRITIS-related requirements.
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Our expectations of you
Education
- Successfully completed master's or diploma studies in computer science, business informatics, business administration with an IT focus, or a comparable field, along with relevant professional experience.
Qualifications
- Good knowledge of IT governance and IT security as well as relevant regulatory requirements, particularly in the areas of information security, data protection, and critical infrastructure (KRITIS).
- Strong strategic and entrepreneurial thinking, high service and user orientation, as well as convincing leadership, communication, and decision-making skills.
Experience
- Several years of leadership experience in the IT environment as well as experience in the strategic management and development of larger or organizationally differentiated IT units.
- Extensive experience in the development and enhancement of user-centric IT services, Digital Employee Experience (DEX), and modern IT service management structures.
- Experience in designing and optimizing end-to-end service processes as well as in the successful implementation of IT and digitalization projects at the interface between IT and business units.
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What we offer
- A meaningful activity for environmental protection and sustainability.
- Secure job with individual professional and personal development opportunities.
- Performance-based compensation in accordance with the collective agreement of the Water Industry Associations (TV-WW/NW).
- Attractive company pension scheme.
- Support for work-life balance and compatibility of family and work: 39-hour workweek, 32 days of vacation per year, flexible working hours as well as part-time models, time accounts, home office depending on the activity, mobile working, children's holiday care, consulting services, and more.
- Occupational health management: JobRad, external professional health consulting, supplementary company health insurance, financial incentive systems, etc.
- The remuneration is based on the transferred activity and its substantive characteristics, as well as the required educational/professional qualification according to the collective agreement for water management NRW (TV-WW/NW), in pay grade 13.
- The specific classification of the level within the pay scale depends on the relevant professional experience.
- In addition to the statutory basic salary, a performance-based variable bonus payment may be granted if the prerequisites are met.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
EMSCHERGENOSSENSCHAFT / LIPPEVERBAND
One of the largest water management companies in Germany, we work in the Emscher and Lippe catchment areas for environmentally friendly water management and active environmental protection.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Employer reviews
by devworkplaces.com
Total
(2 Reviews)3.1
Engineering
2.9Culture
3.0Career Growth
2.8Workingconditions
3.6
Head of IT Services
- Location
- Essen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
