Job
In this role, you will manage Change and Release processes, handle change requests, coordinate the Change Advisory Board, and ensure quality and user awareness during system changes.
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Your role in the team
- You work within the IT Service Management of the ODDO BHF Group and are responsible for the Change and Release Management process.
- In this context, you are responsible for the following tasks:
- Acceptance, categorization, and prioritization of change requests in accordance with business strategy and objectives.
- Coordination of the activities of the Change Advisory Board (CAB) and the Emergency Change Advisory Board (ECAB).
- Perception of secretarial tasks for the CAB and ECAB (scheduling meetings, prior dissemination of amendments and the agenda items to be considered, invitation to meetings, and determination of quorum).
- Review of all planned changes.
- Determination of changes that qualify as emergency changes and ensuring they are regulated.
- Identify and agree on user requirements/schedule for downtime during change implementation.
- Ensuring adequate user awareness of changes to systems, infrastructures, and products.
- Ensuring proper tracking and monitoring of changes.
- Interface to the Configuration Manager for integrating the Configuration Management Database (CMDB) with change records/elements.
- Continuous improvement of change and release management processes to enhance quality, user-friendliness, and cost-efficiency.
- Collaboration with and support for IT projects.
Our expectations of you
Education
- At least a completed Bachelor's degree with more than 5 years of relevant professional experience.
Qualifications
- ITIL certification.
- Excellent communication skills.
- Prioritization and targeted management of multiple parallel topics.
- Cross-team and organizational collaboration.
- Knowledge of MS Office products (Excel, Word, PowerPoint).
- Empathy and strong pronounced customer orientation.
- Fluent in German, English, and French.
Experience
- Experience in establishing a change management function.
- Direct experience with the use of service management tools (e.g., Ivanti Service Manager).
- Experience in managing change processes during the delivery of managed services in an ITIL environment.
Job locations
About your employer
ODDO BHF is an independent European financial group specializing in Private Wealth Management, Asset Management, and Corporate Finance. With over 170 years of experience, the company offers comprehensive services in Equity and Debt Capital Markets as well as mergers and acquisitions.
- Established Company
- Onsite
- Banking, Finance, Insurance
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