Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you will install and support IT systems and applications, analyze system faults, and configure network devices like routers and switches to ensure optimal performance and service quality.
Job Technologies
Your role in the team
- Installation and maintenance of IT/telecommunications systems as well as applications.
- Analysis and resolution of system errors - remote and on-site.
- Configuration, maintenance, and data backup of the systems under supervision.
- Troubleshooting and configuration of network devices (routers, switches, firewalls, WLAN including access points).
- Troubleshooting in data center / server room environments.
- Ensuring defined quality and service standards.
- Remote support for Field Support Engineers (Level 1 & 2).
- Creation of technical and commercial documentation.
- Participation in on-call duty and standby service.
- Technical and administrative coordination with clients in ongoing projects.
- Clarification on whether requirements are forwarded to Sales, Service, or Engineering.
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Our expectations of you
Education
- Completed training as an IT specialist in system integration or a comparable qualification.
Qualifications
- Ideally ACFE or ACSE certification (Alcatel-Lucent).
- Advantageous: Certifications such as Cisco CCT/CCNA, Juniper, Fortinet, Checkpoint.
- Structured, meticulous, and analytical working style.
- Willingness to undergo extended security clearance (Ü2 according to SÜG).
- Fluent German skills and good English skills.
- Class B driver's license - company vehicle also for private use.
Experience
- Several years of experience in a similar position.
- In-depth knowledge of Alcatel-Lucent Unified Communication & Collaboration as well as manufacturer experience.
- Knowledge and experience in configuring network devices (routers, switches).
- Experience in the installation of structured network cabling (Office & Data Center).
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What we offer
- Company pension scheme.
- Bitkom employee discounts.
- Home office option.
- JobRad leasing.
- Employee Technology Program (ETP).
- Referral Bonus.
- Company car also for private use.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏝Extra Holidays
- ⏸Educational Leave/Sabbatical
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- 🏖️Workation
Higher Take-Home Pay
- 🚙Company Car
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 👴🏻Company Retirement Provision
- 🚎Public Transport Allowance
Health, Fitness & Fun
Food & Drink
Job Locations
About Your Employer
NTT DATA Deutschland GmbH
As the world's leading provider of IT services and global innovation partner, we combine global presence with local market expertise. Our professional IT services include consulting and system development to outsourcing.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.7
Engineering
3.1Culture
3.6Workingconditions
4.2Career Growth
4.0
Field Support Engineer L3
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
