Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Münster (Hessen)
- Working Model
- Onsite
Job Summary
In this role, you are the first point of contact for IT users, handling hardware and software issues in 1st and 2nd level support while managing user accounts and overseeing IT workstations.
Job Technologies
Your role in the team
- As a Service Desk Manager (m/f/d), you act as the first point of contact for IT users and ensure quick and efficient resolution of technical issues.
- Through friendly and competent support, you contribute to keeping IT operations running smoothly.
- Your goal is to ensure high customer satisfaction, identify recurring disruptions, and continuously improve service quality through proactive measures.
- You are the first point of contact for our users on-site regarding IT issues of all kinds - via Jira Service Management, MS Teams, or email - ensuring high service quality and customer satisfaction.
- You handle hardware and software issues in first-level support, manage user accounts and permissions, and assist with the setup and maintenance of IT workstations.
- Together with your team, you will further develop our IT client systems at 2nd level and support projects.
- As the central contact person, you advise internal specialist departments and external service providers, and also serve as an interface between the various stakeholders.
- You are responsible for maintaining knowledge bases and end-user guides.
This text has been machine translated. Show original
Our expectations of you
Education
- A degree with a focus on IT or a comparable vocational training.
Qualifications
- Ideally, you have some initial experience with the topic of IT security.
- Reliable work and proper documentation of results are a matter of course for you.
- Confident demeanor when interacting with colleagues and external partners, as well as a high level of service orientation and team spirit.
Experience
- Several years of experience in supporting Windows, Mac OS, and Active Directory, as well as experience in supporting iOS devices.
- Experience with common hardware (notebooks, printers), as well as programs like Jira, Confluence, M365, and Barramundi.
This text has been machine translated. Show original
What we offer
- In addition to many classic benefits such as company bike, public transport discount, or employee discount, you will find with us:
- Bring your ideas to life and actively shape the future of Thalia.
- Benefit from various training opportunities and individual career paths.
- Your contribution has a direct impact on our digital competence - especially in the areas of e-commerce, IT security & maintenance.
- Work flexibly and independently in an open, dynamic environment.
- Experience collaboration and mutual support at all levels.
- We value diverse perspectives and promote diversity.
- Join #TeamThalia and help us drive the transformation of our company.
This text has been machine translated. Show original
Benefits
Food & Drink
Work-Life-Integration
Higher Take-Home Pay
Health, Fitness & Fun
Job Locations
About Your Employer
Thalia
The Thalia Books GmbH, headquartered in Hagen, is a book retailer and service provider.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Media, Publishing, Trade
Employer reviews
by devworkplaces.com
Total
(1 Review)2.8
Engineering
2.7Culture
3.0Career Growth
2.6Workingconditions
3.0
IT System Administrator - 1st & 2nd Level Support
- Location
- Münster (Hessen)
- Working Model
- Onsite
- Diversity
- Open for all genders
