Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Duren
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Acceptance and processing of IT support requests (1st level support) via telephone, email and ticket system.
- Troubleshooting and resolving hardware and software problems in Windows, Linux and MacOS environments.
- Installation, configuration and maintenance of IT workstations, networks and peripherals.
- Support in the administration and monitoring of IT networks.
- Documentation and maintenance of support requests as well as creation of instructions and FAQs.
- Forwarding complex requests to 2nd level support.
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Our expectations of you
Education
- Completed training in the IT field, e.g. IT specialist (m/f/d) for system integration or comparable qualification.
Qualifications
- Knowledge of Windows, Linux and MacOS operating systems as well as network basics.
- Confident use of ticket systems and common IT tools.
- Very good knowledge of German and good knowledge of English, both written and spoken.
- Analytical thinking skills, customer orientation and ability to work in a team.
Experience
- Experience in IT support, especially in 1st level support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT service desk
- Location
- Duren
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
