Job
In this role, you will optimize and ensure the stability of IT services, lead transformation projects, and enhance processes in infrastructure, digital workplace, and IT security while ensuring operational continuity in the laboratory network.
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Your role in the team
- As Head of IT Operations, you are responsible for the stable, high-performance, and service-oriented delivery of operational IT services across our network of laboratories.
- In addition to ensuring reliable day-to-day operations, a key focus is on further developing the existing IT structures into a shared, standardized operating model with transparent governance.
- Professional and disciplinary leadership of the team leads and the Digital Workplace, IT Infrastructure, and Network & IT Security departments.
- Responsibility for stable and secure IT operations across the laboratory network.
- Management of incident, request, and problem processes using meaningful service levels and KPIs.
- Further development of infrastructure, workplace, and network, as well as management of internal and external service providers.
- Contribute to information security, NIS2/critical infrastructure, audits, business continuity, and disaster recovery.
- Transforming historically evolved site structures into a uniformly standardized IT environment.
Our expectations of you
Qualifications
- In-depth understanding of modern infrastructure, networks, and workplace and security architectures.
- Confident handling of IT service management and structured operational processes.
- Expertise in transformation initiatives, hybrid environments, and managing external service providers.
- Strong decision-making skills, the ability to prioritize, and a reliable ability to execute.
- An open approach to conflict and the ability to build trust with IT teams and business departments.
Experience
- Several years of professional experience in IT operations and team leadership, including managing managers, ideally in a complex environment.
- Previous experience in regulated environments such as healthcare, laboratories, critical infrastructure, or comparable industries is desirable.
What we offer
- Flexible working hours & remote work.
- 30 days of vacation + additional special leave days.
- Subsidy for the Deutschlandticket.
- Shuttle service between the laboratory and Harburg S-Bahn station (approx. 20 minutes from Hamburg Central Station).
- Free on-site parking.
- Subsidized company restaurant (breakfast, lunch, snacks).
- Training & development opportunities.
- JobRad leasing (bicycle / e-bike).
- Employee discounts at over 400 partner companies.
- Health and wellness benefits (e.g., EGYM Wellpass, on-site massage).
- Mental health coaching.
- Regular company events & team activities.
Benefits
Work-Life-Integration
Higher take-home pay
Food & drink
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Sonic Healthcare Germany is a nationwide network of medical laboratories that provides specialized laboratory diagnostics and pathology for medical practices, hospitals, and healthcare facilities. The company is part of the internationally operating Sonic Healthcare group and supports healthcare provision through central services for its regional laboratory companies.
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector
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