Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Essen, Hanover
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT requests, analyze and resolve issues and service inquiries, configure workstations, and assist in managing user accounts and devices.
Job Technologies
Your role in the team
- Efficient handling of IT requests: receiving, analyzing, and resolving IT disruptions and service requests via phone, email, ticket system, or on-site.
- Qualified Support: Provision of 1st- and 2nd-level support for hardware and software in the client and user environment.
- Error analysis and troubleshooting: Conducting structured error analyses, prioritizing tasks, and implementing sustainable solutions for disruptions.
- Installation and Configuration: Setup and commissioning of IT workstations and end devices.
- User and Device Management: Assistance with managing user accounts, permissions, and devices.
- Knowledge Management: Maintenance and further development of the knowledge database to continuously improve support.
- Collaborative cooperation: Close collaboration with internal support units, specialist departments, and external service providers.
- Quality and Safety Standards: Ensuring compliance with defined service, quality, and safety standards.
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Our expectations of you
Education
- Professional training: Completed IT vocational training or a comparable qualification with relevant experience in IT user support/service desk (1st & 2nd level).
Qualifications
- Technical expertise: In-depth knowledge of Microsoft 365 environments, modern workplace and client management solutions, as well as common IT hardware.
- Process knowledge: Proficient in ticketing systems and standardized ITIL-based support processes (Incident, Request, Change, Knowledge).
- Analytical skills: ability to perform structured fault analysis, prioritization, sustainable troubleshooting, and situation-appropriate escalation.
- Communication skills: Very good German and English language skills that enable effective communication with users and colleagues.
- Personal skills: Strong service and user orientation, independent working style, and high team spirit.
Experience
- IT security competence: Basic knowledge in the field of IT security in the user environment (e.g., MFA, device protection) and experience in collaborating with internal and external support units.
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
TÜV NORD
The TÜV NORD Group is a large technical service provider with over 7,000 employees. We are leaders in the market due to our technical expertise and wide range of engineering support, testing and servicing activities in the Systems, Mobility, Certification, Energy and Systems Engineering divisions. Our Academy also provides training and international services.
Description
- Company Size
- 250+ Employees
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Other Sectors
IT User Support Specialist
- Location
- Hamburg, Essen, Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
