Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you handle IT support requests and issues, assist users with technical problems, install and maintain hardware and software, and document solutions in the ticketing system.
Job Technologies
Your role in the team
- Receipt and processing of IT requests and incidents in 1st and 2nd level support.
- Support of users with technical issues on-site and remotely.
- Installation, configuration, and maintenance of hardware and software.
- Maintenance and management of user accounts and access rights.
- Documentation of support requests and solutions in the ticket system.
- Support in training employees on IT-related topics.
- Collaboration with the IT team to further develop the IT infrastructure.
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Our expectations of you
Education
- Completed training in the IT field or a comparable qualification.
Qualifications
- Good command of English.
- In-depth knowledge of Windows operating systems and network technologies.
- Solution-oriented mindset and a structured way of working.
- Service orientation and communication skills.
Experience
- Professional experience in IT support, ideally in 1st and 2nd level.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st & 2nd Level Supporter
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
