Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role you handle hardware and software incidents, diagnose root causes, resolve issues at 1st/2nd level, perform installations and configurations, document resolutions and escalate unresolved cases to 3rd level support.
Your role in the team
- Acceptance of IT incidents in the hardware and software sector.
- Identification and resolution of fault reports.
- Escalation of unresolved incidents to 3rd-level support.
- Installation and configuration of hardware and software.
- Documentation of the procedure.
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Our expectations of you
Education
- Completed vocational training in IT and/or university degree in Computer Science.
Qualifications
- Very good knowledge of common hardware and software.
- Good English skills are an advantage but not a requirement.
- Service-oriented work approach as well as friendly demeanor.
Experience
- Initial professional experience in customer support.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter 1st and 2nd Level
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
