Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
In the valantic 'Financial Services Automation' you are entrusted with customer support for our applications in the electronic trading area. In the exciting environment of electronic trading of shares, currencies, cryptos and many other assets, we offer our customers (banks, brokers, fintechs) customized system solutions and platforms.
As a Support Engineer (all genders), you will be responsible for 2nd level support in a very cooperative, dynamic team with six other colleagues at the Frankfurt location. This mainly includes:
- Recording, analyzing and reproducing customer issues after they have been first recorded by the helpdesk
- Troubleshooting including remote analysis on customer systems or systems in managed SaaS operation
- Communication and coordination between helpdesk, customers, development and test teams
- Solution-oriented communication with the customer and monitoring of open customer issues and tickets
- Installation of the product and updates in the customer system as well as support in projects and in professional service
- If necessary, conducting internal and external trainings
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Our expectations of you
Education
- Bachelor’s/Master’s degree or diploma in the field of IT, mathematics, physics or similar qualification or comparable professional experience in the IT field, also as a career changer
Qualifications
- Basic network knowledge (TCP/IP, routers, firewalls)
- Fluent German and good written and spoken English skills
- Good or very good knowledge of Unix operating systems (usually Linux) and Windows as well as common standard software
- Independent, structured and careful way of working, solution-oriented combined with very good communication skills
- A strong team spirit as well as creativity and persistence in problem solving
- Enjoyment of learning, flexibility and the ability to work under pressure
- Enjoy technical support with direct customer contact
- Knowledge of databases
- Basic programming skills (e.g. bash, Python, Tcl, Java or C++)
Experience
- Experience with software in the banking environment
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Frankfurt
Mainzer Landstraße 193
60326 Frankfurt am Main
Germany
This is your employer
valantic
Dornbirn, Dornbirn, Traunstein, München, München, Wien, Wien, Böblingen, Leinfelden-Echterdingen, Aichwald, Stuttgart, Fürth, Mannheim, Würzburg, Mainz, Dreieich, Frankfurt Am Main, Eschborn, Coburg, Siegburg, Siegen, Köln, Dresden, Langenfeld, Düsseldorf, Leipzig, Magdeburg, Berlin, Hamburg, Norderstedt
At valantic, we're the first choice when it comes to digitalization. We show our customers what's possible and support them in making it happen - from strategy to implementation. Our services include consulting, solutions, and software products in the areas of banking, customer engagement & commerce, business, predictive analytics, SAP/ERP consulting, enterprise software, and supply chain management.
Description
- Company Size
- 250+ Employees
- Founding year
- 2012
- Language
- German
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid
- Industry
- Internet, IT, Telecommunication
2nd Level Support Engineer
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
