Job
In this role, you will manage the Walk-In Center, provide first and second level support for Windows users, handle mobile device management, and coordinate hardware repairs.
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Job technologies
Your role in the team
- Management of the Walk-In Center (stand-in / bring-in kiosk) and provision of support services on site.
- First- and Second-Level Support for users in the areas of Windows client, MS Office, and standard software.
- Remote support for users and technicians.
- Endpoint and Mobile Device Management (MDM).
- Staging and image loading as well as managed deployments.
- Conference room and meeting room support (audio/video equipment, connections, etc.).
- Asset clearing and documentation in the asset management system.
- Coordination of hardware repairs with external service providers.
- Warehousing & Logistics for shipping and remote locations.
Our expectations of you
Qualifications
- Good knowledge in error analysis in Windows client environments (OnPrem).
- Basic knowledge of infrastructure topics (e.g., networks, cabling, patching).
- High service orientation, team spirit, and proactive action.
- Very good spoken and written English skills, knowledge of German or French is an advantage.
- Willingness to work in shifts (including night shifts and weekends) and on-call duty.
- A certificate of conduct must be presented at the start of the project, and a work permit must be available.
- German/European driving license is required.
Experience
- Experience as an onsite technician or in hardware and software support.
What we offer
- For a long-term IT service project, we are looking for experienced IT support technicians (m/f/d) in Frankfurt am Main.
Benefits
Health, fitness & fun
Job locations
About your employer
ITconfig/all GmbH, based in Leipzig, is a reputable IT service provider. The company offers top-notch IT services and employs dedicated professionals. It operates nationwide in Germany and provides various working models, including freelancing and permanent positions.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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