Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hennef (Sieg)
- Working Model
- Onsite
Job Summary
In this role, you will receive internal tickets, monitor their progress, analyze issues, and coordinate their escalation to 3rd Level Support while documenting IT systems.
Your role in the team
- Telephone or written acceptance of internal tickets.
- Monitoring, qualification, and coordination of tickets, including prioritization and escalation to 3rd level support.
- Shared responsibility for problem analysis, troubleshooting, and documentation of IT systems.
- Processing customer inquiries regarding feasibility and implementation.
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Our expectations of you
Education
- Successfully completed vocational training in information technology or comparable qualifications.
Qualifications
- Good German and English language skills, both written and spoken.
- High technical affinity as well as an independent and solution-oriented work approach.
Experience
- First professional experience in 1st Level Support is desirable.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st Level IT Supporter
- Location
- Hennef (Sieg)
- Working Model
- Onsite
- Diversity
- Open for all genders
