Job
In this role, you analyze infrastructure issues, create solutions, and automate repetitive tasks while closely collaborating with customers and internal teams to ensure smooth operations.
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Job technologies
Your role in the team
- In our team, you support our business and enterprise customers with analyzing and resolving issues related to our infrastructure.
- From receiving incident reports and identifying the root cause to restoring operations, you’ll be responsible for the entire process.
- Your customer focus and problem-solving skills will serve you well.
- We work around the clock in three shifts.
- You are willing to participate in shift rotation and be scheduled accordingly.
- As some of our work involves security-sensitive areas, you must be willing to undergo an enhanced security screening (SÜ2).
- Our customers communicate in German and English—you are fluent in both languages.
- At the same time, a Technical Consultant and Ops Engineer supporting our enterprise customers in complex environments.
- Analysis of customer workloads, debugging complex incidents, and developing permanent solutions or workarounds.
- Automating recurring issues/tasks using scripts and tools (AI).
- Collaboration with developer and sales teams to improve quality and stability.
- Working in sensitive environments subject to security and compliance requirements.
- Monitoring cloud infrastructure and taking proactive action in the event of an incident.
Our expectations of you
Qualifications
- Strong customer-first mindset and excellent problem-solving skills.
- Enthusiasm for error analysis (log files, traces, metrics) and troubleshooting.
- Network debugging skills (LAN/WAN/VPN, DNS, DHCP).
- Knowledge of S3 and storage systems (file, object, block).
- Knowledge of common development and deployment tools (e.g., Bash, Python, Ansible, Terraform, Git).
- Ideally, experience in scripting and software development, including the use of AI tools.
- Willingness to undergo an extended security clearance (SÜ2).
- Fluent in German and English.
Experience
- Several years of experience operating cloud infrastructures, Linux systems, networks, virtualization (QEMU/KVM), containers (Kubernetes), storage systems, and web requests (APIs).
- Experience with common monitoring and alerting systems (Prometheus, Grafana, OpsGenie, etc.).
- Experience with ticketing and documentation systems (Jira, Confluence, or similar).
What we offer
- Hybrid work model.
- At some locations, a subsidized cafeteria and a selection of complimentary drinks.
- Modern office space with excellent transport links.
- Various employee discounts on activities and products.
- Employee events such as summer and winter parties, as well as workshops.
- Numerous training and development opportunities.
- Various health programs, such as sports and wellness courses.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
The 1&1 IONOS product portfolio offers everything businesses need to be successful in the cloud: from domains to classic websites and do-it-yourself solutions, online marketing tools to fully-fledged servers and an IaaS solution.
- 1988
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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