Job
In this role, you will design, implement and maintain complex IT systems, enforce security measures, and coordinate your Berlin team, while being the first point of contact for security incidents.
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Your role in the team
- As a Senior IT System Administrator at Factworks, you'll be pivotal in maintaining the smooth operation and optimal performance of our IT infrastructure.
- Leveraging extensive experience and technical expertise, you will manage the design, implementation, and ongoing maintenance of our complex systems and networks.
- This role encompasses overseeing, configuring, and troubleshooting servers, storage systems, virtualization environments, networks, and cloud services.
- Collaborating with other IT professionals, you will implement and enforce robust security measures in line with our SOC 2 policies, maintain backup and recovery strategies, and design disaster recovery plans, ensuring our IT infrastructure remains secure and resilient.
- Your proactive problem-solving approach and keen awareness of emerging technologies will drive continuous improvement and innovation within the IT landscape at Factworks.
- In addition to technical duties, you'll manage our hardware, software, and service platforms, consult with senior management to align IT assets with business objectives, and handle various operational tasks.
- You will act as the first responder for security incidents during European business hours and manage our approved AI tools in accordance with our AI governance framework.
- As line manager of our Berlin-based IT colleagues, you'll coordinate their day-to-day work within the priorities set by our Head of IT.
Our expectations of you
Qualifications
- Successfully completed studies in Computer Science, Information Technology or a related field.
- Umfassende Expertise in Windows Server/Client-Betriebssystemen, Microsoft Azure/Entra ID Management-Tools und Google Workspace-Administration.
- Extensive knowledge as well as a deep understanding of the fundamentals of network infrastructure concepts, virtualization technologies, permission concepts, and backup and recovery strategies/concepts, including the implementation and maintenance of projects in these areas.
- Strong decision-making and delegation skills, combined with a consultative, solution-oriented approach.
- Resilient and responsible, staying calm and structured under pressure.
- Strong communication skills, with the ability to manage multiple projects.
- Excellent command of English (level C1 or above); German is a plus.
Experience
- Several years' relevant experience working preferably in a hands-on SMB or at a Managed Service Provider (MSP).
- Proven experience with cybersecurity practices and tools (incl. SIEM / security monitoring), with a track record of leading incident response end-to-end.
- Hands-on experience implementing and evidencing SOC 2 (or ISO 27001) controls, ideally incl. control ownership in an external audit.
- Erfahrung in der sicheren Administration von KI-Tools und Plattformen.
- Experience in leading IT staff, at least functionally (e.g., coordinating and reviewing the work of others, coaching colleagues); experience as a line manager is a plus.
- Erfahrung in der Dokumentation von Prozessen und Änderungen sowie in der Pflege dieser Dokumentation.
What we offer
- We provide a range of benefits to help our team perform at their very best:
- Flexible hours.
- Hybrid work options.
- Ongoing training and development, both on-the-job and external.
- Subsidized monthly Urban Sports Club membership.
- Regular team events.
- Betriebliche Altersvorsorge.
- BVG transport subsidy.
- Extra day off on your birthday.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Factworks GmbH is a globally operating market research and analytics company with offices in Berlin, Silicon Valley, and Bangalore. They handle demanding research projects and provide their clients with tailored analyses, market research, and actionable insights.
- Established Company
- Hybrid, Onsite
- Consulting
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