Job
In this role, you will provide technical support to customers, assist them in deploying and troubleshooting the NetBird platform, and collaborate with engineering teams to enhance the user experience continuously.
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Job technologies
Your role in the team
- As a Technical Support Engineer, you'll provide technical assistance to our growing user base. In this role, you'll work directly with customers to help them deploy and troubleshoot NetBird's platform, ensuring a seamless and satisfying user experience.
- You'll also collaborate with our Engineering and Product teams to identify improvements and shape the future of our platform.
- Specifically, you will:
- Become an expert in the use of the NetBird product and its features, including Dashboard configuration, GUI and CLI usage, Access Control, and Routing features.
- Provide technical support to customers, resolving issues and answering questions across multiple channels, e.g. Slack, GitHub, Email etc.
- Update and create documentation around the product.
- Partner with our sales and engineering team to ensure customers' needs are met effectively.
- Participate in team discussions to improve support processes and share insights with the broader team.
- Advocate for product improvements and contribute to the team's continuous development.
Our expectations of you
Qualifications
- We're looking for someone who thrives in a collaborative environment and loves helping customers succeed.
- Must-Haves:
- Strong knowledge of networking concepts, including protocols and routing.
- Excellent written and verbal communication skills for email, chat, and async discussions.
- A proactive attitude and the ability to think on your feet while solving complex customer issues.
- Nice-to-Haves:
- Vertrautheit mit NetBird oder ähnlichen Open-Source-Plattformen.
- Contributions to open-source projects.
Experience
- 3+ years of experience in a technical support role, ideally within a SaaS or network security company.
- Hands-on experience with VPN technologies or zero-trust networking.
- Experience developing in Go.
- Experience in cloud environments.
What we offer
- We know that happy and supported team members build the best products. That's why we offer:
- Comprehensive compensation package: Receive a competitive base salary and equity incentives.
- Hybrid work environment: Enjoy the flexibility of working both from our centrally located Berlin office and remotely.
- Diverse and collaborative team: Join a team that values fast, clean shipping and works together to achieve great results.
- High level of independence: This is not a strict 9-to-6 role. We focus on outcomes, not the appearance of work.
- Growth opportunities: Be part of a rapidly growing company at the forefront of the Zero Trust security revolution.
Topics you will work on
Job locations
About your employer
NetBird GmbH is a software company based in Berlin that focuses on innovative network security. Their platform provides a user-friendly solution that replaces traditional VPN methods with WireGuard and peer-to-peer technology. The company targets teams of all sizes with the aim of making secure private networks simpler and more accessible.
- Startup
- Onsite, Hybrid
- Internet, IT, Telecommunication
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