Job
In this role, you handle 2nd-level support requests, set up IT endpoints, manage user access, and plan IT projects to optimize internal systems and processes.
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Job technologies
Your role in the team
- Diagnosis and resolution of hardware and software issues in 2nd-level support.
- Setup, maintenance, and management of end devices (computers, printers, switches).
- Management of access rights and user accounts (Identity and Access Management in the inventory management system).
- Planning and implementation of IT projects.
- Securing internal systems in accordance with information security guidelines (e.g., server hardening, patch management).
- Support and further development of our VoIP telephone system.
- Proactive improvement of internal processes and application of tools.
Our expectations of you
Qualifications
- Knowledge in the installation, management, and maintenance of Windows servers.
- Network knowledge, especially with HPE/Aruba switches and access points in the area of VLANs, ACLs.
- Basic knowledge in the field of IT security.
- Independent and self-responsible work within a small team.
- Enthusiasm for new topics and technologies.
- Strong communication skills, customer service orientation, and problem-solving competence.
Experience
- Experience in 2nd-Level Support with analytical thinking and creativity.
- Experience with hypervisors and virtualization technologies.
- Experience in client management (Android/Windows), including software distribution.
What we offer
- Structured onboarding for a successful start.
- Collegial team with open and appreciative collaboration.
- Personal and professional development opportunities at our GC Academy.
- Modern workplaces and contemporary equipment.
- Short communication channels and quick coordination.
- Attractive compensation as well as participation in the company's success.
Benefits
Higher take-home pay
Food & drink
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
As the holding company of GC-GRUPPE, CORDES & GRAEFE KG is the market leader in German wholesale for home technology. We provide the over 20,000 employees in Germany and 16 other countries with the required information, materials and services so that the 150 medium-sized companies can operate smoothly.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Industry, Production · Trade
Employer reviews
- Career growth
- 3.0
- Engineering
- 2.7
- Team culture
- 3.0
- Working conditions
- 3.2
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