Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for accepting trouble tickets, performing remote troubleshooting, and managing as well as documenting IT tickets to resolve technical issues efficiently.
Your role in the team
- You receive fault reports and inquiries via phone, ticket system, or email, and conduct an initial analysis.
- You resolve technical issues through remote troubleshooting (software, accounts, devices, networks).
- You categorize, prioritize, and process tickets or forward them to downstream teams.
- You proactively keep users informed about the status of their requests, inquiries, and solutions.
- You perform on-site installations, maintenance, repairs, and hardware replacements, and document all activities thoroughly.
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Our expectations of you
Education
- Completed technical or IT-related degree or a comparable qualification.
Qualifications
- Proficient in ticketing and remote support tools as well as common IT systems.
- Structured analysis of technical issues as well as clear and service-oriented communication.
- Proficient in spoken and written German and English.
Experience
- Professional experience in IT support, Service Desk, or technical field service.
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What we offer
- An environment where you can continuously develop yourself.
- Our range of training programs is designed to help you discover a world of opportunities — whether through specialized training, mentoring, or innovative projects.
- Work-Life Balance: Work flexibly - depending on the project assignment and team agreement, you have the opportunity to work at various locations with flexible hours.
- Diversity brings inspiration and innovation to our company - work in a diverse and open team that values mutual support and exchange.
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Job Locations
This is your employer
Capgemini Deutschland Holding GmbH
Capgemini is one of the world's leading providers of management and IT consulting, technology services, and digital transformation.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.1
Workingconditions
4.0Career Growth
2.7Engineering
2.5Culture
3.5
IT Support Specialist
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
