Job
In this role, you will be the first point of contact for customers in resolving IT issues, specifically in the Microsoft 365 environment, independently handling support requests via phone and ticketing systems.
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Job technologies
Your role in the team
- You are the first point of contact for our clients and partners and assist them with IT issues - via phone, through our ticket system, or via remote access.
- You independently handle support requests at 1st and 2nd level, focusing on Microsoft 365 (especially Exchange Online, Teams, Entra ID, and Azure) as well as Hosted Exchange.
- You analyze individual customer issues within the Microsoft Cloud environment and find suitable solutions within the respective system context.
- Additionally, you will assist with topics related to our in-house products in the areas of IT security, web hosting, and cloud servers.
- You work closely with your team – you support each other and ensure reliable customer service together.
Our expectations of you
Education
- Completed IT training (e.g., IT specialist for system integration/application development, IT systems merchant, or similar)
Qualifications
- You enjoy solving technical problems and approach troubleshooting in a structured manner.
- You can explain technical contexts understandably - even for users without an IT background.
- Interest in topics related to Microsoft Cloud and IT Security.
- You remain calm even with multiple requests and work reliably and solution-oriented.
- Teamwork is important to you - you can rely on others and are a dependable part of the team.
- Very good spoken and written German skills as well as good English skills.
Experience
- Initial practical experience in IT support or working with Microsoft 365 / Office 365 is advantageous.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
As one of the top Microsoft partners in Germany, QualityHosting AG is the go-to provider for all things cloud. We offer hosted Exchange and cloud solutions that are tailored to the needs of German businesses.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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