Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wuppertal
- Working Model
- Onsite
Job Summary
In this role, you will provide telephone support for customers in 1st level support, document issues, install and configure IT environments, and escalate complex queries to 2nd level support.
Your role in the team
- Telephone consultation with customers in 1st Level Support.
- Recording of problem cases and resolution of the disturbance.
- Forwarding and coordinating more complex inquiries to the 2nd level support via the ticket system.
- Documentation of encountered error situations.
- Installation and configuration of the IT environment.
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Our expectations of you
Education
- Completed vocational training in the IT sector or a comparable qualification.
Qualifications
- Good knowledge in handling Microsoft servers.
- Communication skills and service orientation.
- Independent and solution-oriented working style as well as flexibility.
Experience
- Initial professional experience in 1st Level Support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Mitarbeiter 1st Level Support
- Location
- Wuppertal
- Working Model
- Onsite
- Diversity
- Open for all genders
