Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wildeshausen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze and resolve IT issues, manage workplace systems, and support employees in First-Level-Support with hardware and software queries as well as Microsoft applications.
Job Technologies
Your role in the team
- As an IT System and Support Specialist (m/f/d) with a focus on End-User Support & Client Management, you ensure that our IT systems operate reliably and that our employees receive competent assistance with technical issues.
- Central point of contact for our employees regarding IT questions and issues within the scope of first-level support, via phone, remote maintenance, and on-site.
- Independent analysis and troubleshooting of typical issues in the area of workplace IT, hardware and software, Microsoft applications, printers, peripherals, and mobile devices.
- Recording, classification, prioritization, and documentation of support requests as well as structured escalation of more complex issues to second-level support.
- Installation, configuration, deployment, and support of Windows workstations, notebooks, and other IT end devices.
- Setup and management of user accounts, groups, permissions, and IT workstations within the framework of defined administrative processes.
- Support with onboarding, internal transfers, and offboarding of employees, including the technical provisioning and retrieval of the necessary IT equipment.
- Installation and updating of standard software as well as support for company-wide software and hardware rollouts.
- Support for users with Microsoft Office or Microsoft 365 as well as specialized applications used within the company.
- Conducting basic fault analyses in the areas of network, LAN/WLAN, printers, and workstation communication.
- Maintenance and further development of IT documentation as well as documentation of recurring error patterns, solutions, and best practices.
- Maintenance of hardware, software, and inventory information as well as support in managing IT equipment.
- Participation in function tests, system updates, and the implementation of new applications or IT systems.
- Preparation and support for user training as well as the creation and maintenance of manuals and training materials.
- Assumption of selected tasks in second-level support and system administration after appropriate onboarding.
- Support in implementing our guidelines on IT security, data protection, and compliance.
This text has been machine translated. Show original
Our expectations of you
Education
- Successfully completed vocational training in the IT field, for example as an IT specialist for system integration, IT electronics technician, or a comparable qualification.
Qualifications
- Solid practical experience with Windows clients and Microsoft Office or Microsoft 365.
- Basic knowledge in Active Directory administration, especially in user groups and permissions management.
- Technical understanding of PC hardware, notebooks, printers, mobile devices, and other IT peripherals.
- Basic knowledge of networking technology, especially TCP/IP, DNS, DHCP, as well as LAN and WLAN.
- Ability to systematically analyze typical IT disruptions, narrow down causes, and independently implement appropriate solutions.
- Knowledge of Microsoft Windows Server, Group Policy, PowerShell, software deployment, or comparable administration technologies is advantageous.
- Basic understanding of IT security, data protection, and the secure handling of user accounts and permissions.
- Strong service and user orientation, as well as the ability to communicate technical issues clearly.
- Independent, structured, and reliable work approach.
- Willingness to continuously familiarize oneself with new systems and technologies.
- Teamwork skills and the willingness to share knowledge within the IT department, as well as to consistently utilize and develop existing documentation.
- Good German language skills as well as sufficient English language skills for handling technical documentation and IT systems.
Experience
- Alternatively, verifiable practical skills and experience in managing IT systems.
- Practical experience in IT support or IT system administration is desirable; suitable entry-level candidates with solid knowledge are also welcome.
This text has been machine translated. Show original
What we offer
- A permanent employment contract in a stable, secure, and growing company.
- A varied role with a high degree of personal responsibility and scope for creativity.
- High flexibility, for example through flexible working hours and home office.
- 30 days of vacation.
- Discounted lunch in our company-owned canteen.
- Promotion of internal and external training.
- Occupational pension scheme as an additional component to the statutory pension.
- Bicycle leasing as part of salary conversion.
- Occupational health promotion in the form of a fitness allowance and company doctor.
- Regular company events such as bike tours, Christmas parties, barbecues, etc.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
HYDROTEC GmbH
HYDROTEC GmbH, a family-owned company based in Wildeshausen, specializes in the production of manhole covers and drainage channels. With a focus on innovative technologies, the company offers high-quality products for gardening and landscaping.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
IT System and Support Administrator
- Location
- Wildeshausen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
