Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle 1st-level support, troubleshoot IT issues, assist users with hardware and software problems, and document requests in the ticketing system. You will also manage user accounts and collaborate closely with 2nd-level support.
Job Technologies
Your role in the team
- Acceptance, analysis, and resolution of IT disruptions (1st-level support)
- Support of users with hardware and software issues on-site and remotely
- Documentation of support requests in the ticket system
- Management of user accounts and permissions (e.g., Active Directory)
- Collaboration with 2nd-level support and IT service providers
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Our expectations of you
Education
- Completed vocational training in the IT sector or a comparable qualification
Qualifications
- Good knowledge of Windows operating systems, MS Office, and network technologies.
- Strong service orientation and communication skills
- Very good German skills, good English skills are an advantage
Experience
- Initial work experience in IT support or Service Desk
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT service desk
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
