Job
In this role, you handle complex 2nd level tickets and clearing cases in market communication, focus on process optimizations, and ensure sustainable solutions in close communication with market partners.
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Job technologies
Your role in the team
- You are responsible for independently handling complex 2nd-level tickets and clearing cases as part of market communication (MaKo).
- You resolve technical and process-related discrepancies directly, decisively, and on an equal footing with market partners.
- You identify systematic patterns in recurring errors and address their root causes for good.
- You confidently de-escalate critical cases and develop robust, timely solutions in compliance with regulatory requirements.
- You work closely with internal stakeholders to resolve structural data and system issues in the long term.
- You use insights from complex clarification cases to drive process improvements and document best practices for our 1st-level support team.
Our expectations of you
Qualifications
- You have a strong command of energy industry market processes (particularly GPKE and WiM) and data exchange via EDIFACT.
- You use ticketing and CRM tools confidently and systematically in your day-to-day work, ideally HubSpot.
- You think analytically, quickly recognize process-related connections, and work in a structured way to address root causes sustainably.
- You work in a solution-oriented manner and keep a cool head even when ticket volumes are high or escalation cases are complex.
- You have strong communication skills and are fluent in German (at least C1 level) and have a good command of English (at least B2 level).
Experience
- You have several years of professional experience in market communication, energy industry clearing, or technical B2B support at an energy supplier, grid operator, or metering point operator.
What we offer
- A job that lays the foundations for using energy and water sustainably and responsibly.
- Permanent employment with a fixed salary of EUR 45,000–60,000.
- Flexible trust-based working hours, part-time option, at least two days of mobile working per week, individual professional development opportunities, and regular feedback meetings.
- Deutschlandticket, JobRad, or an Urban Sports Club membership, as well as an office with excellent public transport connections.
- A green office, terrace, free drinks and ice cream.
- Complete technical equipment.
- 30 days of vacation per year.
- Company pension scheme.
- Family-friendly approach to reporting short-term illnesses in children.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
metiundo is a Berlin-based company specializing in energy data and measurement infrastructure. It assists real estate companies in optimizing energy consumption and CO₂ emissions through data-driven solutions. With a software-supported platform, metiundo provides transparent insights into the consumption and generation of energy, heat, and water.
- Startup
- Onsite, Hybrid
- Power Sector, Economy
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