Job
In this position, you will resolve incident reports in complex system environments, conduct remote analyses, and document status in ticketing systems while ensuring customer service.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- As an IT Service Engineer, you are responsible for receiving, classifying, and resolving incident reports as well as ensuring operations in complex system environments.
- Acceptance, classification, categorization, and qualification of fault reports.
- Ensuring operations in complex system environments.
- Ticket processing considering SLAs.
- Support and Troubleshooting.
- Ideally, the achievement of an initial solution.
- Ensuring customer communication (via phone, email, and ticket) as well as regular status updates/documentation in the ticket system.
- Remote analysis and resolution via incident and change management.
- Administration and monitoring of the system environment.
- Software maintenance, patch management.
Our expectations of you
Education
- Good knowledge in the IT field such as a completed computer science degree or a successfully completed IT apprenticeship, e.g., in system integration as an IT specialist (m/f/d), system electronics technician (m/f/d), or technical assistant for computer science (m/f/d).
Qualifications
- In-depth knowledge in the areas of networks, heterogeneous IT infrastructures, servers, and operating systems (Microsoft Windows Server operating systems up to and including 2019, Microsoft Windows Client operating systems up to and including Windows 10, Microsoft Active Directory, Networking TCP IPv4/IPv6).
- Enthusiasm for qualified customer support as well as a high level of service orientation.
- High motivation, independence, and organizational skills.
- In addition to fluent German skills, you also have good English skills.
- Secure oral and written communication skills.
- Teamwork and flexibility complete your profile.
Experience
- Initial experience in IT support as well as in handling ticketing systems.
What we offer
- We offer you a challenging and responsible position with diverse, individual development opportunities.
- A professional and competent team.
- Attractive compensation and performance-based pay.
- A flexible working hours model with options for remote work.
- Excellent technical framework conditions for fulfilling your task.
Benefits
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Alpha 2000 is a consultancy and service company specializing in IT infrastructure, security, and data protection in on-premises environments and in the cloud.
- 1-49 Employees
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
More jobs
These jobs might also interest you
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
Area of responsibility “DRV Bund IT” is the service provider for Deutsche Rentenversicherung Bund, developing and operating a complex IT system landscape in close coordination with its customers. Our “IT4IT” domain provides IT departments across DRV...
