Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Jena
- Working Model
- Onsite
Job Summary
In this role, you are the primary contact for end users, responsible for analyzing and resolving issues, planning updates, and creating documentation and solution concepts.
Job Technologies
Your role in the team
- You are the first and second point of contact (1st/2nd Level) for end users regarding questions, issues, and change requests related to our applications.
- You ensure the smooth operational and technical functioning, plan and oversee updates, maintenance, and testing, and further develop the applications together with the specialist departments.
- You analyze and optimize processes, document incidents/problems/work results, and manage interfaces to third-party systems as well as user and permission structures.
- You develop solution concepts, requirement specifications, and user stories, coordinate smaller IT projects, and act as an interface between internal specialists and external service providers.
- You prepare training sessions, conduct user training, and maintain up-to-date, practical documentation of systems and processes.
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Our expectations of you
Education
- Completed apprenticeship (e.g., IT specialist for application development/system integration, IT merchant) or degree (Computer Science, Business Informatics) - career changers with solid experience are welcome.
Qualifications
- Structured, independent, and solution-oriented work approach, high initiative, team spirit, and strong communication skills.
- Interested in diverse tasks, quick onboarding to new topics, and close collaboration with specialized departments in a heterogeneous software landscape.
- Very good spoken and written German skills.
Experience
- Experience in supporting business applications; ideally ERP systems, CRM, or DMS. Knowledge of the craft industry is a plus.
- Proven skills in MS Office (especially Excel), Windows Server environments, SQL databases; experience with ticketing systems is an advantage.
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What we offer
- A diverse role within a broad IT landscape in close collaboration with the IT team of our parent company.
- You develop solutions, optimize processes, and contribute to the further development of our application architecture.
- Space for professional and personal development.
- Close collaboration within a motivated team, flat hierarchies, and practical projects.
- Performance-based compensation, flexible working hours, customized social benefits, and a modern working environment.
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Job Locations
About Your Employer
Rautal Gebäudemanagement Gmbh
Rautal GEBÄUDEMANAGEMENT GmbH, based in Jena, Germany, is an established company specializing in commercial, technical, and infrastructural building management, as well as related service and maintenance services. It collaborates closely with the housing cooperative "Carl Zeiss" eG, managing technical systems and the further development of building solutions.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Construction, Real Estate, Building Services
Second-level supporter
- Location
- Jena
- Working Model
- Onsite
- Diversity
- Open for all genders
