Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Saarbrücken
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage customer inquiries in 2nd and 3rd level support, resolve technical issues, document processes in Jira, and maintain our knowledge base.
Job Technologies
Your role in the team
- As a Software Support Specialist (m/f/d) in 2nd and 3rd Level Support, you are the point of contact for our customers and ensure that incoming customer inquiries are processed quickly.
- Through your strong service mindset, your technical affinity, and your expertise in our web applications, you contribute to ensuring that the concerns and technical issues of our international customers are always addressed competently and in a timely manner.
- Support of our customers from the German-speaking region as a single point of contact for all inquiries.
- Acceptance, prioritization, processing, documentation, and closure of all Service Requests in Jira.
- Support and consulting for our clients regarding questions about the use and configuration of our software products.
- Initial analysis of reported disruptions and software errors.
- Planning and coordination of patch deliveries.
- Creation and maintenance of entries in our knowledge database.
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Our expectations of you
Education
- Successfully completed degree in Computer Science or a comparable qualification.
Qualifications
- Strong technical understanding and the ability to familiarize oneself with complex application areas.
- Enjoyment in applying and conveying complex software and in solving customer inquiries as a team.
- Confident communication skills and good expression in German and English.
Experience
- Initial experience in technical support, customer service, or a similar role with customer contact.
- Web hosting knowledge and experience with SQL, HTML, CSS, JavaScript, Java are advantageous.
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What we offer
- Hybrid working: Working from home or at the imc Office? We offer "Full flexibility, but not 100% remote."
- You can combine the advantages of both worlds according to your personal preferences.
- Flexible working hours: If your appointments and workplace permit, you can start your work flexibly.
- Good office connectivity: You can easily reach all our offices using public transportation.
- Employee discounts: As a member of the industry association BITKOM, you have access to exclusive discounts and special conditions.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
imc - information multimedia communication AG
Graz, Saarbrücken
We at imc are redefining learning – by changing the way we learn. Experts in the fields of strategy, technology and e-learning content work hand in hand to provide holistic and customised e-learning solutions – worldwide.
Description
- Company Size
- 250+ Employees
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Software Support Specialist
- Location
- Saarbrücken
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
