Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are the go-to person for technical inquiries regarding UC products, analyze VoIP and network issues, develop solutions, document everything in Jira, and share your knowledge through workshops.
Job Technologies
Your role in the team
- You are the central point of contact for our partners and handle technical inquiries related to our UC products via email, phone, and remote support.
- You systematically analyze technical challenges in the areas of VoIP, Linux, as well as networking, and develop sustainable solutions.
- In close collaboration with development, QA, and 3rd-level support, you reproduce errors and document the entire process transparently in Jira.
- You actively share your knowledge with our partners by preparing and delivering technical workshops and presentations.
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Our expectations of you
Education
- You have training in the field of IT/Telecommunications or relevant professional experience.
Qualifications
- You enjoy communication and a solution-oriented approach to work.
- You possess a strong service-oriented mindset.
- You have very good German language skills, both written and spoken.
Experience
- You have initial experience in technical customer support.
- You have networking skills and ideally Linux experience.
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What we offer
- Flexible working model: Benefit from trust-based working hours, 1-2 days of remote work per week, and the possibility to work from abroad within the EU for up to two weeks annually.
- Future security: We support you with company pension schemes.
- Modern Equipment: Your workspace features an electrically height-adjustable desk - and of course, there are provisions for drinks and fresh fruit.
- Real scope for creativity: With us, you'll find short decision-making paths and an open culture where you can contribute and implement your ideas without a dress code.
- Great team spirit: Look forward to regular company parties and the shared "beer after four" to celebrate successes.
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Benefits
Food & Drink
More net
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
STARFACE GmbH
Die STARFACE GmbH ist ein dynamisch wachsendes Technologieunternehmen mit Sitz in Karlsruhe. 2005 gegründet, hat sich der Hersteller von IP-Telefonanlagen und -Kommunikationslösungen fest im Markt etabliert und gilt als innovativer Trendsetter.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Engineer - Unified Communications / VoIP
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
