Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist internal users in 1st-level support, resolve Salesforce tickets, and ensure data quality by conducting deduplication checks and managing mass updates efficiently.
Job Technologies
Your role in the team
- You support our internal users in 1st-level support with questions and issues in the Salesforce Cloud and resolve tickets in the standard setup.
- You ensure data quality, perform duplicate checks, and use Data Loader and Import Wizard for bulk updates.
- You manage users, profiles, permission sets, as well as fields, objects, and page layouts directly in Salesforce Setup.
- You create and optimize reports and dashboards for various departments in Salesforce.
- You document processes in the knowledge base and create training materials for new features.
- You test new releases, review system changes, and demonstrate in everyday work how we can achieve even more with Salesforce.
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Our expectations of you
Qualifications
- You understand basic support, ticket, or IT service processes.
- You are familiar with Salesforce setup and work confidently with objects, fields, record types, and validation rules.
- You ideally hold the Salesforce Certified Administrator certification or are actively preparing for it.
- You are proficient with Excel, Data Loader, Import Wizard, or Salesforce Inspector.
Experience
- You have at least 1-2 years of experience in IT support, CRM support, or a Salesforce-related role.
- You have experience with reporting, dashboards, or data analysis in Salesforce.
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What we offer
- Make more of your job. We believe in the potential of each individual and offer you an environment where you can develop further, take responsibility, and create innovative solutions as part of a team.
- Seize the opportunity and discover our benefits that support you on your journey with us:
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Ströer Gruppe
As a leading German outdoor advertiser, Ströer SE & Co. KGaA is listed on the Deutsche Börse's SDAX. The company focuses on the marketing of outdoor and online advertising, and is one of the largest providers of out-of-home and online media in Germany.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Advertising, Marketing, PR, Media, Publishing
Employer reviews
by devworkplaces.com
Total
(1 Review)3.3
Culture
4.0Engineering
2.5Career Growth
2.7Workingconditions
4.0
Salesforce Admin Support
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
