Job
In this role, you serve as the technical contact for B2B partners, addressing inquiries related to our SaaS platform and VoIP services by analyzing issues and developing independent solutions.
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Job technologies
Your role in the team
- You are the technical point of contact for our B2B partners and handle inquiries related to our SaaS platform, VoIP, and internet connections.
- You independently and thoroughly analyze errors: you reproduce them, evaluate SIP traces (e.g., with Wireshark), check registrations, routing, etc.
- You provide a thorough preliminary analysis for further processing by other departments and ensure that the partner receives a timely response.
- You expand our knowledge base, provide technical training to new partners, and share your expertise with colleagues in Support.
Our expectations of you
Qualifications
- In-depth VoIP expertise: SIP, RTP, codecs, SIP trunks, cloud phone systems, and common end devices.
- Solid networking knowledge: TCP/IP, DNS, DHCP, NAT, firewalls, routing, and access technologies such as DSL or fiber-optic broadband.
- Structured, independent working style and a passion for tackling tricky bugs.
- Fluent German (at least C2!) and proficient English.
Experience
- Several years of professional experience in technical support or operations at a carrier, ISP, cloud PBX, or SaaS provider.
- Experience with SaaS platforms, ideally multi-tenant or white-label.
- Experience in a B2B environment: You communicate confidently with technical contacts on the customer side, including in escalation situations.
What we offer
- A challenging role with genuine technical depth at a future-proof company.
- Short lines of communication, direct coordination.
- Further training and workshops.
- 2 days of working from home per week upon request.
- Additional benefits such as a BVG ticket.
- A competent, friendly team.
- Centrally located office with free parking.
- Fresh fruit every week.
Benefits
Food & drink
Work-Life-Integration
Job locations
About your employer
nexxtra GmbH, based in Berlin, provides telecommunications and internet services. The company focuses on business clients and assists partners in developing and operating their own cloud and telecommunications solutions. The emphasis is on white-label offerings, platform operation, and the provision of relevant services.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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