Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ulm
- Working Model
- Onsite
Job Summary
In this role, you handle IT support requests, provide modern workplaces, and engage in internal IT projects such as rollouts and migrations, while resolving complex technical issues effectively.
Job Technologies
Your role in the team
- IT support at the highest level: Handling and documenting IT support requests for our internal employees - quickly, solution-oriented, and reliable.
- Remote and on-site support: Assistance with hardware, software, and network issues directly at the workplace or via remote access.
- Provision of modern workplaces: installation and configuration of IT workstations, including operating systems, standard software, and peripherals.
- Device Management: Setup and maintenance of notebooks, mobile devices, and accessories, including user management and access rights.
- Project involvement: Participation in internal IT projects, e.g., during rollouts, migrations, or infrastructure improvements.
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Our expectations of you
Qualifications
- Advanced knowledge of Microsoft 365, Baramundi, and Windows administration.
- Ability to systematically analyze complex technical problems and resolve them sustainably.
- Participation in IT projects with responsibility for specific areas (e.g., rollouts, migrations).
- Knowledge of data protection and IT security.
- High level of service orientation with the aim of creating sustainable solutions.
- Strong communication skills - even when dealing with complex or critical topics.
- Independent working style with a sense of responsibility and prioritization skills.
- Willingness to learn and openness to new technologies and processes.
- Very good knowledge of German and English.
Experience
- Extensive experience in IT support (1st & 2nd level), ideally also with escalation processes.
- Experience with Azure AD, especially user and group management.
- Experience in creating and maintaining IT documentation and knowledge bases.
- Experience with ITIL and ITSM processes, ideally with certification (e.g., ITIL Foundation).
- Ability to work in a team and experience collaborating with various departments.
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What we offer
- We offer flexible working time models, a modern working environment, personalized training, sports and social events, health and sustainability programs, as well as an attractive retirement plan – everything that supports you in feeling comfortable and actively shaping the Wilken Software Group together with us.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Wilken Software Group
Seit 1977 entwickelt die Wilken Software Group mit Hauptsitz in Ulm eigene ERP-Standard-Softwarelösungen für die sichere und effiziente Abbildung betriebswirtschaftlicher Kernprozesse – sei es im Finanz- und Rechnungswesen, der Materialwirtschaft oder der Unternehmenssteuerung.
Description
- Founding year
- 1977
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Client Desk Engineer
- Location
- Ulm
- Working Model
- Onsite
- Diversity
- Open for all genders
