Job
In this role, you manage the monitoring and resolution of client data flows, analyze errors using SQL, document improvement requests, and closely communicate with clients' technical contacts.
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Your role in the team
- You own the monitoring and resolution of defined client data exchanges from start to finish, working closely with Product and Development.
- You build and operate the overview of all our client data flows, so errors surface before clients notice them. This includes file imports and exports, inbound and outbound APIs and webhooks, and the internal automations around them. For every error, you decide on the right response: report it to the client, fix it right away, or work with Product and Dev to resolve it for good.
- You analyse root causes using SQL and logs, document recurring error patterns, and write improvement requests for Product and Development.
- You keep clients informed about failed, missing or rejected deliveries through automated notifications, which you will set up in this role. You discuss integration errors with the client's technical contacts to determine whether a fix is needed on their side or ours.
- You write runbooks so Integration Managers can respond to alerts quickly.
- As you grow into the role, you'll help design the monitoring concept across all flows, extend dashboards and alerts in Grafana, take over fixes from the PM step by step and advise Integration Managers on robust new integrations.
Our expectations of you
Education
- A Bachelor's degree or equivalent practical experience, plus very good English skills.
Qualifications
- Strong SQL skills; confident working through logs and API documentation.
- A structured, independent way of working, and clear communication with clients' technical contacts.
- Basic GDPR awareness when handling debtor data.
- German at B2+ level, or a strong interest in learning German on the job.
- Knowledge of debt collection or the fintech environment.
Experience
- Experience with Postman and the ability to read and understand structured data (CSV, XML, JSON, fixed-length).
- 2–5 years of experience in technical support, technical operations, or product management, with a focus on data exchange.
- Programming or scripting experience, for example in Python.
- Experience with Grafana or other monitoring tools, and a basic understanding of database design.
- Experience across several international markets.
- Experience with Jira, monday.com, Confluence and Notion.
What we offer
- For this mid-level role, our salary band is €51,000–€64,000 gross per year (based on a 40-hour work week). The exact offer will reflect your experience and qualifications.
- Thriving, financially stable company.
- Strong, experienced international team to support and mentor you along the way, with a smooth onboarding process.
- International team of 30+ nationalities with professionals and experts.
- Flat hierarchy, transparent and appreciative feedback culture, monthly all-hands meetings, annual feedback and evaluation cycle, regular 1:1s with your lead.
- Well-structured onboarding process as well as supportive and welcoming colleagues.
- Personal learning and development budget as well as German and English language courses.
- Unlimited employment contract, flexible working hours and 28 vacation days for your work-life balance.
- Company pension plan, partially subsidized Deutschlandticket (public transport pass), and access to the Corporate Benefits voucher platform to support your overall well-being.
- Fun company summer and Christmas parties as well as regular team events.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
PAIR Finance is a renowned company based in Berlin that offers a digital platform for debt collection. By utilizing data analysis, artificial intelligence, and behavioral sciences, it enhances the debt collection process and operates in several European markets.
- Established Company
- Onsite, Hybrid
- Banking, Finance, Insurance
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