Job
In this role, you will handle incoming calls and email requests in IT support, solve customer issues via remote access, and monitor ticket status and communication with the end customer.
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Job technologies
Your role in the team
- Answering and handling incoming calls as well as monitoring messages.
- Processing email support requests.
- Resolving customer inquiries via remote support over the phone.
- Handover of topics to 2nd-level support.
- Monitoring the status of the ticket, response times, and communication with the end customer.
Our expectations of you
Education
- An apprenticeship or comparable education in the IT sector.
Qualifications
- Responsible and independent work.
- Ability to integrate into our team.
- Confident demeanor with clients.
- Willingness to learn new technologies.
- Basic knowledge in the following areas: Linux, Windows, MS Office, Networking/Firewalling.
- Excellent knowledge of the German language.
- English in word and writing.
What we offer
- Direct communication and short decision-making paths.
- Unbureaucratic workflows and a respectful togetherness.
- Varied projects with exciting and challenging tasks.
- Good public transport and road connections.
- Subsidy for job ticket.
- Fully equipped kitchen, terrace with grill.
- Air-conditioned office spaces.
- Coffee and beverages.
- Fresh fruit all year round and ice cream in summer.
- Regular team events.
- Option for (E-)bike.
- Charging station for electric vehicles.
- Company pension scheme.
- Occupational health insurance.
- Options for home office.
- Flexible working hours and room for family life.
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
Mit Sicherheit, Enthusiasmus und der passenden Technologie setzen wir seit 1998 erfolgreich die Projekte für unserer Kunden um. Als IT-Dienstleister aus Stuttgart haben wir unseren Fokus von Anfang an auf Linux und Open Source. Diese bieten entscheidende Vorteile für ihre Anwender in punkto Sicherheit, Stabilität, Kosteneffizienz, Unabhängigkeit, Kompatibilität, Anpassbarkeit und Qualität.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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