Job
- Level
- Experienced
- Job Field
- Application, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
You manage the customer relationship from contract signing to product integration, conduct data migrations, plan training sessions, and support technical challenges and onboarding processes.
Job Technologies
Your role in the team
- You own the customer relationship from contract signature through to full product adoption - you are the main point of contact throughout.
- You lead the technical data integration of new customers, connecting ERP systems and other data sources to Packa (e.g., SFTP setup, tenant/user configuration, data mapping and verification).
- You conduct gap analyses of customer data structures and ensure a clean, complete migration into Packa.
- You plan and run onboarding workshops and training sessions tailored to your audience - whether that's an IT team, a procurement lead, or a sustainability manager.
- You handle support during the onboarding phase: responding to emails, triaging tickets, and looping in Engineering or our Packaging specialists where needed.
- You work with Sales when prospects have specific integration or onboarding questions before signing.
- You pick up solid knowledge of packaging topics and regulations along the way - enough to hold your own in customer conversations and know when to bring in a packaging expert.
- You collaborate closely with Product and feed back what you see in the field - your ear to the market directly shapes what gets built next.
- You contribute to our 'Packademy': building out training content, formats, and self-serve resources - and helping define how we onboard customers at scale.
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Our expectations of you
Qualifications
- You've done data integrations before: ERP connections, SFTP, CSV/Excel, APIs, or EDI - you know what it takes to get messy customer data into shape.
- You can read a data structure, spot what's off, and fix it without needing someone to hold your hand.
- You communicate clearly and directly internally and externally - e.g., with a packaging buyer, a customer's IT manager, or a Packa software engineer.
- You've run workshops or training sessions and know how to read a room.
- You take ownership seriously: your customers are your customers, and you stay on top of them.
- You're comfortable building as you go: processes here are evolving, and you'd rather improve them than wait for them to be perfect.
- Fluent in German and English.
Experience
- 2+ years in SaaS implementation, technical onboarding, or a similar role. Hands-on B2B software experience is essential.
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What we offer
- You will work directly with the Packa leadership early-stage founding team, giving you creative freedom from day one.
- You will be part of a highly motivated, diverse, and successful team, with a high degree of freedom and responsibility from the outset.
- You will work in a great office in Berlin-Prenzlauer Berg.
- You will work in a company with an inspiring vision, led by an experienced founding team and supported by leading investors!
- We believe in fair compensation and you will benefit from a clear path for growth and development.
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Topics that you deal with on the job
Job Locations
This is your employer
Packmatic GmbH
Packmatic GmbH, based in Berlin, is an advanced digital platform that connects companies with a Europe-wide network of packaging suppliers. The company provides a comprehensive solution for packaging management, allowing customers to manage their packaging entirely digitally while reducing costs and meeting sustainability targets. Since its founding in 2021, Packmatic has already acquired over 300 customers and is experiencing rapid growth.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Onboarding Manager - B2B SaaS
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
