Job
- Level
- Experienced
- Job Field
- IT, Application, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 63.750 to 84.800€ Gross/Year
- Location
- Kassel
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will drive the technical enhancement of our omnichannel platforms, acting as a bridge between departments and IT providers to implement requirements and ensure stable application operations.
Your role in the team
- Further develop the Omnichannel platform: Together with our IT service providers, you will shape the technical development of our Omnichannel platforms. This involves formulating requirements, evaluating technical solution concepts, and supporting their implementation. You will particularly focus on the integration of chat, email, and voice solutions into our system landscape, especially in SAP oscare®.
- Manage and advise on IT services: As a central interface between business units, IT service providers, and other vendors, you translate business requirements into technical solutions. You provide consultation on implementation options, coordinate application operations, and ensure compliance with architecture, security, and quality standards.
- Ensure application operation: You plan release deployments and system updates, oversee testing and quality assurance measures, and work together with our partners to ensure a stable and high-performance operation of our applications. Additionally, you advise business units on role and permission concepts and identify optimization potentials in IT operations.
- Drive digitalization forward: In projects to enhance our digital customer communication, you will bring in your technical expertise. You monitor market and technology trends (for example, in the areas of Conversational AI or cloud technologies), assess their potential, and develop future-proof solutions for our insured clients.
- Establish standards: Together with the AOK Federal Association, our IT service providers, and other external partners, you develop technical standards and reusable building blocks. In doing so, you consider cost-effectiveness as well as requirements for IT security, KRITIS, and NIS2.
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Our expectations of you
Education
- Education: You hold a degree in (Business) Informatics, Information Technology, or a comparable field. Additionally, you have excellent German and English skills and communicate confidently in spoken and written form.
Qualifications
- Analytical skills: You analyze complex technical contexts in a structured manner and develop economical as well as sustainable solutions.
- Your strong personality: Excellent communication skills, initiative, and a pronounced service orientation distinguish you. You enjoy working at interfaces, bringing together different interests, and actively driving change.
Experience
- Professional experience: You have already gained at least two years of practical experience in application management, IT service management, or in managing complex IT applications.
- Technical expertise: You possess solid knowledge in the field of contact center systems, digital communication platforms, cloud technologies, as well as modern AI applications such as conversational AI or chatbots. Experience in IT service management and collaboration with external IT service providers complete your profile.
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What we offer
- Benefit from an attractive salary ranging from EUR 63,750 to EUR 84,800 in Group 10 BAT/AOK-Neu (depending on professional experience), including Christmas and holiday bonuses, plus possibly family-related allowances.
- We contribute to your company pension scheme with attractive interest rates every month.
- Work-life balance is important to us. You have 30 days of vacation and flexible working hours that are tailored to the needs of our clients.
- A structured onboarding process and support from experienced colleagues will facilitate your entry.
- You meet new people every day. Each conversation can be tailored individually to the needs of the client.
- Mobile working as well as modern technical equipment create the prerequisites for flexible collaboration.
- We promote professional and personal development through a wide range of training opportunities.
- Various offerings support your well-being, including corporate fitness, ergonomics coaching, and health promotion measures.
- You will receive 175 EUR annually, for example, for your membership in a sports club, a gym, or your bicycle purchase.
- We offer you special conditions through our partners, such as "Corporate Benefits".
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
AOK
For more than 125 years, the AOK has stood as one of the largest public health insurers in Germany for security and comprehensive medical care in case of illness.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Application management specialist
- Salary
- 63.750 to 84.800€ Gross/YearNet salary converted from the gross salary in the job ad using tax class I.39.463 to 50.571 € net/Year · Tax class I
- Location
- Kassel
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
