Job
In this role, you will develop digital solutions for customer service, prioritize business requirements, create user stories, and design efficient service processes while closely collaborating with departments and IT.
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Job technologies
Your role in the team
- Further development and optimization of digital customer service and field service solutions.
- Analysis and prioritization of technical requirements as well as management of the Product Backlog.
- Design and digitalization of efficient end-to-end service processes.
- Close collaboration with business units, IT, and external implementation partners.
- Creation of user stories and acceptance criteria as well as coordination of implementation.
- Support with system implementations, releases, and technical acceptance.
Our expectations of you
Qualifications
- Good understanding of business and service processes.
- Ideally, knowledge of Microsoft Dynamics 365 Customer Service or Field Service.
- Analytical, structured working style as well as strong communication skills.
Experience
- Several years of experience in service, support, or process environment.
- Experience as a Product Owner, Business Analyst, or in a comparable role.
- Experience in digitization projects and agile methodologies is an advantage.
What we offer
- Annual gross salary between €65,000 and €75,000.
- Flexible working hours model with up to 50% remote work.
- Responsible position with a high degree of autonomy and short decision-making paths.
- Attractive additional benefits, such as bicycle leasing and a benefits card.
- Long-term development opportunities in a forward-looking company.
Benefits
Health, fitness & fun
Higher take-home pay
Food & drink
Topics you will work on
Job locations
More about the recruiting agency
AVANTGARDE Experts GmbH is a leading personnel service provider specializing in the placement of specialists and executives in the fields of mobility, tech, and energy. Headquartered in Munich, the company operates several locations in Germany to meet the needs of its clients.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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