Job
- Level
- Experienced
- Job Field
- IT, BI, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Stuhr, Bremen
- Working Model
- Onsite
Job Summary
In this role, you will handle IT inquiries in the Finance domain, analyze, classify, and monitor support tickets, assist the consulting team, and maintain solution-oriented communication with internal departments.
Job Technologies
Your role in the team
- Initial contact for our specialist departments: You are the first point of contact for internal clients regarding IT inquiries in the finance environment.
- First and Second-Level Support: You handle support requests independently and solution-oriented.
- Ticket classification & forwarding: You analyze incoming tickets, categorize them correctly, and forward them to the appropriate colleagues (Service Requests, Incidents, Changes, Problems).
- Quality Assurance: You verify whether tickets have been created completely and correctly, supplement missing information as needed, and openly question unresolved cases.
- Monitoring: You monitor open tickets, track their processing, and ensure that service level times are adhered to.
- Supporting the consultants: You relieve our consulting team through structured preparatory work, coordination, and communication.
- Service-oriented communication: You maintain a friendly, solution-oriented exchange with our specialist departments.
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Our expectations of you
Education
- You have completed training in the IT field or possess a comparable qualification (training with relevant professional experience).
Qualifications
- A service-oriented and self-responsible working style, as well as analytical, structured thinking and an agile and proactive mindset, are among your strengths.
- You have some initial theoretical or practical experience with SAP.
- Fluent German skills are mandatory (at least B2).
- Good English language skills are part of your profile.
- You value collaboration on-site and are regularly present in Stuhr near Bremen.
Experience
- You have already gained initial professional experience through internships in a management consulting firm or an industrial/wholesale company in the fields of finance, logistics, or IT.
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What we offer
- Own Academy
- Flexible working hours
- Mobile Working
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Benefits
Higher Take-Home Pay
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
CORDES & GRAEFE KG
As the holding company of GC-GRUPPE, CORDES & GRAEFE KG is the market leader in German wholesale for home technology. We provide the over 20,000 employees in Germany and 16 other countries with the required information, materials and services so that the 150 medium-sized companies can operate smoothly.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Trade
Employer reviews
by devworkplaces.com
Total
(1 Review)2.9
Culture
3.0Workingconditions
3.2Engineering
2.6Career Growth
3.0
SAP Finance Supporter
- Location
- Stuhr, Bremen
- Working Model
- Onsite
- Diversity
- Open for all genders
