Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle technical inquiries, provide 2nd level support, and evaluate the feasibility of customer requests. You will also write XML files for configurations and manage remote installations.
Job Technologies
Your role in the team
- Handling of technical inquiries via our ticket system
- Assumption of 2nd Level Support
- Contact with our clients via telephone, conference software, and our ticket system.
- Feasibility assessment of requests
- Mediator between clients, consultants, and development
- Writing XML files for configurations
- Remote installations and updates
- Creation of reports with BIRT if necessary
- Management of hosting instances
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Our expectations of you
Education
- Very good to good education in the field of computer science or a good university degree
Qualifications
- Solid technical knowledge in the areas of Windows or Linux, XML
- Broad knowledge of and interest in IT topics
- Calm interaction with clients
- Independence and Commitment
- Very good German skills (C1 or higher)
- Advantage: Good English skills, knowledge of SQL or BIRT
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What we offer
- Work-Life Balance: flexible working hours, 30 days of vacation, sabbatical, mobile working & workation
- Family-friendly: Family officer, paid sick days for children, Family Day, care days for ill relatives
- Modern offices: sit-stand desks, bright and quiet rooms, ergonomic workstations
- Flat hierarchies & open communication culture: short decision-making processes, agile working, onboarding including mentoring program, equal opportunities
- Employee events: lectures and workshops, game night, crafting, staff meetings, barbecues on the rooftop terrace
- Sports & Health: Foosball League, Table Tennis, Yoga, Dental Supplement Insurance, Bicycle Storage, Running Training, Showers, Urban Sports Club, JobRad Leasing
- Additional benefits: public transport company ticket, occupational pension scheme & occupational disability insurance, shared dining area, muesli bar, organic fruit and beverages
- Individual annual training
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Projektron GmbH
Die Projektron GmbH entwickelt und vertreibt die webbasierte Projektmanagement-Software Projektron BCS. Für die Unterstützung unserer europaweit über 700 Kunden sowie die kontinuierliche Weiterentwicklung unserer Software sorgen mehr als 100 Mitarbeiter an vier Standorten in Deutschland.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Customer Support / IT Support
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
