Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Erkelenz
- Working Model
- Onsite
Job Summary
In this role you handle incidents for internal software via phone and email, prioritize tickets, liaise with business departments and external vendors, deliver user trainings and document errors systematically.
Your role in the team
- You will be responsible for supporting the company's internal software.
- You receive all incoming incidents by phone and email.
- You are the point of contact for external service providers as well as for questions from the functional departments.
- You prepare end-user trainings and conduct them.
- You document error situations that have occurred.
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Our expectations of you
Education
- You have completed IT vocational training or a university degree.
Qualifications
- You have a strong IT affinity as well as knowledge of at least one programming language.
- You can set priorities and work with a high degree of accuracy.
- You are customer- and service-oriented.
Experience
- You have initial professional experience in IT support.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter
- Location
- Erkelenz
- Working Model
- Onsite
- Diversity
- Open for all genders
