Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Siegen
- Working Model
- Onsite
Job Summary
In this role, you will support the DOKU@WEB platform by handling user inquiries, documenting incidents in the ticketing system, and collaborating closely with the development team for issue analysis.
Job Technologies
Your role in the team
- As an IT Support Staff (m/f/d), you will maintain our platform DOKU@WEB in operational condition, assist users with technical inquiries, and work closely with development and operations to quickly analyze and permanently resolve issues.
- You are responsible for receiving and documenting user inquiries and incident reports related to the cloud solution DOKU@WEB® (via phone, email, and helpdesk system).
- You classify, prioritize, and document the disruptions in the ticketing system.
- You are responsible for documenting configuration changes and updates.
- You independently and responsibly handle projects and tasks.
- You are working on process optimization in the area of support structures.
- You handle the 1st and 2nd level support.
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Our expectations of you
Education
- You have successfully completed a commercial or technical apprenticeship.
Qualifications
- You have a confident demeanor on the phone.
- You have good German and English skills and can confidently use the common MS Office products.
- You have a fundamental affinity for IT topics and an interest in modern technologies.
- You consider your high self-motivation, strong service orientation, and communication skills to be your strengths.
- You enjoy developing solutions for new requirements, continuously improving processes, and contributing your own ideas.
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Benefits
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
DATASEC information factory
Die DATASEC information factory GmbH ist der führende Anbieter von ganzheitlichen Outsourcing-Lösungen für alle papierbasierten Geschäftsprozesse. Angefangen von revisionssicherer elektronischer Archivierung als SaaS über Dokumentenmanagement, Workflowlösungen und Digitalen Akten bis hin zu allen dazugehörigen Dienstleistungen wie Scannen, Erfassen, Kontieren, Klassifizieren bieten wir unseren Kunden als Dienstleistung aus einer Hand.
Description
- Founding year
- 1995
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT support employees
- Location
- Siegen
- Working Model
- Onsite
- Diversity
- Open for all genders
